§ 101.165. Ethnic language barriers.
When it is substantiated that the regular patient population of the hospital contains a foreign language speaking population for whom the language barrier constitutes a service disadvantage, the hospital should do all of the following:
(1) Have a roster of bilingual personnel or volunteers, or both.
(2) Post bilingual signs and have other printed materials, such as hospital handbooks, medical care instructions and follow-up care, readily available.
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