NOTICES
PENNSYLVANIA PUBLIC UTILITY COMMISSION
Joint Petition for Relief Establishing Uniformity for 9-1-1 Provisioning; M-00991217 Commissioners Present: John M. Quain, Chairperson; Robert K. Bloom, Vice Chairperson; David W. Rolka; Nora Mead Brownell; Aaron Wilson, Jr.
[29 Pa.B. 1576] Public Meeting held
October 16, 1998
Tentative Order Before the Commission:
History of the Proceedings By Order entered February 17, 1999, we adopted the Recommended Decision Upon Remand of Administrative Law Judge Marlane Chestnut dated September 24, 1998. See Docket No. P-00971203, Petition of Bell Atlantic-Pennsylvania, Inc. for a Declaratory Order Relating to Provision of Master Street Address Guides to Local Exchange Carriers. This matter was before the Commission upon remand from the Commonwealth Court as directed in City of Philadelphia v. Pa. P.U.C., 702 A.2d 1139 (1997). Upon remand, the parties to the proceeding submitted a Settlement Agreement to terminate the litigation in the above-referenced Commission docket.
The February 17, 1999 Order further granted a Joint Petition of Bell Atlantic-Pennsylvania, Inc. (Bell), the City of Philadelphia (City), the Commission's Law Bureau Prosecutory Staff (Prosecutory Staff), the Pennsylvania Telephone Association (PTA), and Sprint Communications Company, L.P. (Sprint), (Joint Petitioners hereafter), which, inter alia, called for the initiation of a rulemaking or the entry of a Tentative Order establishing uniform standards and protocols for Master Street Address Guide (MSAG) access and tariffs. MSAGs are used in the provision of Enhanced 9-1-1 service (E-9-1-1) and include the listing of all street names, house/building numbers, and address ranges in the 9-1-1 service area as well as routing information to the Public Safety Answering Point (PSAP) locations, and the appropriate emergency service providers. MSAGs are typically compiled and maintained by the participating municipality and are used for the Automatic Location Identification (ALI) function, which is a component of the E-9-1-1 service purchased by the municipality from the local exchange company (LEC). See Petition for Declaratory Order, slip op. at 2.
Discussion The Commission has jurisdiction and authority to issue this Tentative Form Opinion and Order based on the following:
a. the provision of and access to 9-1-1 service is regulated and tariffed as a telecommunications service within the definition of ''service'' at Section 102 of the Public Utility Code, 66 Pa.C.S. § 102. As a regulated service, the Commission possesses the ability to determine the terms and conditions for service to be provided or met by both service providers (here Local Exchange Companies or LECs and Competitive Local Exchange Companies or CLECs) and customers (here counties and/or municipalities subscribing to 9-1-1 services);1
b. the power to review and approve contracts between public utilities and municipalities (including Counties), 66 Pa.C.S. § 507;2
c. the power to regulate the terms and conditions of the provision of public utility service to the extent required to safeguard public welfare with regard to telecommunications services. 66 Pa.C.S. § 3009(b)(4); and Section 253(b) of the Telecommunications Act of 1996 (Act), 47 U.S.C. § 253(b);
d. the power to promote competition under Chapter 30, 66 Pa.C.S. §§ 3001--3009, and the Act.
Further, under Section 313(a) of the Public Utility Code, 66 Pa.C.S. § 313(a), the Commission has the power to issue joint and concurrent orders with agencies such as the Pennsylvania Emergency Management Agency (PEMA). Also, the General Assembly has declared it to be in the public interest to provide a toll-free number 9-1-1 for any individual within this Commonwealth to gain rapid, direct access to emergency aid. See Preamble to Act 78, Act of July 9, 1990, P. L. 340, No. 78, 35 P. S. §§ 7011--7921 (Public Safety Emergency Telephone Act).
Under the statutory authority possessed by this Commission, and under the request of the Joint Petitioners, we hereby propose the following tariff guidelines addressing municipal 9-1-1 systems:
a. Each service provider's 9-1-1 tariff provisions3 should state that the service provider will comply with the municipality's 9-1-1 Protocols as set forth in, and in the form of, Exhibits ''A'' (Service Provider 9-1-1 Protocols), ''B'' (Service Provider 9-1-1 Questionnaire), and ''C'' (Testing Procedures). Future revisions or additions to the form and content of the Protocols by the municipality should be provided to the Pennsylvania Emergency Management Agency (PEMA) as part of the 9-1-1 Plan which is submitted to PEMA for approval, and should be served by facsimile and by overnight mail or hand-delivery on each service provider prior to implementation. Within 10 business days of confirmed receipt, each service provider should respond with comments on the proposed revisions or additions. If any service provider does not respond to the proposed revisions or additions within the 10 business days, that service provider should be deemed to have agreed to the proposed revisions or additions. If a service provider submits comments stating it does not agree with the proposed revisions or additions, it should set forth its reasons in its comments and the municipality will not implement the revision or addition against the objecting party until the matter is resolved. The parties should work together to resolve the issue in a mutually agreeable manner. Each service provider should update Exhibit ''B'' (Service Provider Questionnaire) triennially to include any changes to its previously submitted Exhibit ''B,'' or to confirm the absence of any changes in conjunction with review of each municipality's 9-1-1 Plan by the PEMA under Act 78 or its successor. The municipality will notify the service providers when the update is required for the triennial review. Additionally, each service provider should agree to provide the municipality with an updated Exhibit ''B'' questionnaire upon:
i. a change of ownership of the service provider;
ii. a significant change in the service provider's network;
iii. a change of the service provider's 9-1-1 manager/supervisor or primary contact; or
iv. a change in the service provider's administrative charge for the billing system.
b. When a service provider has a change in items 6D, 7A3, 10B or 21C of Exhibit ''B,'' the service provider should provide such updated information to the municipality no less than quarterly.
c. Each service provider's tariff should fully state its liability and indemnification provisions relative to 9-1-1 service. To the extent that the service provider is relying on the general tariff indemnification and liability provisions as covering 9-1-1 service, the 9-1-1 section of the tariff should cross-reference the applicable general tariff indemnification or liability sections.
d. Each service provider's tariff should fully state its insurance provisions, or those which obviate the need for insurance in whole or in part, relative to 9-1-1 service. To the extent that the service provider is relying on the general tariff provisions as covering insurance or obviating the need in whole or in part for insurance for 9-1-1 service, the 9-1-1-section of the tariff should cross-reference the applicable general tariff sections.
e. Each service provider's 9-1-1 tariff provisions should state:
i. how the service provider will handle 9-1-1 service interruptions;
ii. that the service provider agrees not to use the municipality's MSAG for any purpose that is not directly related to and required for the provision of 9-1-1 service to its customers;
iii. that the service provider shall not modify or create any derivative of the municipality's MSAG, except that one (1) copy may be made for archival purposes only;
iv. that the service provider will install the municipality's MSAG in 'read only' format on one computer network and its back-up unless the service provider obtains permission from the municipality to modify the format to make the MSAG compatible with the service provider's software system;
v. that the service provider agrees not to modify the content of the municipality's MSAG; and
vi. that the service provider will not sell, lease, license, rent, loan or provide, or transfer any municipality's MSAG to any other person(s) or entity(ies) without the express written authorization of a municipality's 9-1-1 Coordinator or his/her designee.
f. The municipality should respond to a request from a service provider for permission to modify the MSAG as per this Tentative Order within ten (10) business days. The municipality's 9-1-1 Coordinator should notify the provider that actually renders service (for example, Bell Atlantic-Pennsylvania, Inc. in Philadelphia) in writing (by facsimile followed by the mailed original) within 48 hours of a service provider's compliance with, and satisfaction of, the standard Protocols and certification process and upon such notification the provider of 9-1-1 service may release the MSAG to the compliant and certified service provider.
g. 9-1-1 service should be provided in accordance with the service provider's applicable tariff.
The foregoing terms and conditions should apply only if the municipality reciprocates by amending the 9-1-1 plan with PEMA, by agreement with each involved service provider, by PEMA order/directive, or by other legally binding means, to implement the following:
a. The municipality shall respond to such requests for permission referenced above within ten (10) working days. Each municipality shall include the standard Protocols, Questionnaire and Test Procedure Template (as modified for the specific configuration for the particular municipality's 9-1-1 system) in its 9-1-1 Plans to be reviewed and approved by PEMA. The standard Protocols and questionnaires shall be the same for each municipality, but tests may be different due to system configuration in each municipality.
b. A uniform statewide service provider certification process is adopted by all municipalities which shall be defined as compliance by a service provider with the Protocols in Exhibits ''A''--''C.'' The envisioned certification process will allow the municipality to address its public safety concerns and will provide that the municipality will authorize release of its MSAG, as amended from time to time, if the service provider complies with the municipality's certification process. Certification will be evidenced by formal written documentation from the municipal 9-1-1 Coordinator to the service provider of compliance with the Protocols. The certification process will require that the municipality re-certify the service providers on a triennial basis and will provide that the municipality's authorization for use of the MSAG will be rescinded if it fails to become re-certified until such time as the municipality determines that the service provider has complied with the re-certification requirements. Re-certification shall mean updating the Exhibit ''B'' questionnaire and re-testing shall not be necessary unless there is a significant change in the network, such as the addition of a switch or going from MF to SS7 signaling. The municipality will be responsible for providing to service providers all forms for certification and any updates.
c. Upon existing service providers' amending or filing tariffs to include the indemnification, insurance and MSAG provisions referenced above, the counties/municipalities will withdraw any past or present contrary or additional 9-1-1 System connection requirements. Upon the entry of a Final Order by this Commission in the above-captioned proceeding, the counties/municipalities will rescind all contrary or additional regulations, ordinances, resolutions or other requirements for Commission-regulated telephone service provider access to the municipality's 9-1-1 System and agree not to re-adopt such so long as the Commission's Final Order remains of legal effect. The parties to this proceeding do not waive and hereby preserve all legal arguments and positions in any forum regarding the legality of the municipality's regulation of 9-1-1 system access in whole or in part.
d. Trunking charges are to be governed by service provider tariffs.
We shall cause the instant Tentative Order with Appendices A, B, and C, to be published in the Pennsylvania Bulletin, with service upon all certificated telecommunications public utilities, PEMA, and interested parties. Comments to the Tentative Order shall be due within 20 days of the date of publication. Reply comments shall be due 10 days after the date for the receipt of initial Comments.
Conclusion Based on the foregoing, we shall issue the instant Order in Tentative Form; Therefore,
It Is Ordered That:
1. The Joint Petition For Relief Establishing Uniformity for 9-1-1 Provisioning is granted and the instant Tentative Order is issued for Comments and Reply Comments.
2. The Secretary shall cause this Tentative Order and Appendices to be published in the Pennsylvania Bulletin.
3. Comments to the Tentative Order shall be due 20 days after publication in the Pennsylvania Bulletin. Reply Comments shall be due within 10 days after the date on which initial Comments are due.
4. The Commission's Office of Special Assistants shall review the Comments and Reply Comments and prepare a Final Order for consideration at a subsequent Public Meeting.
5. A copy of this Tentative Order shall be served upon all certificated telecommunications public utilities, the Pennsylvania Emergency Management Agency, the Law Bureau Prosecutory Staff, the Office of Small Business Advocate, the Office of Consumer Advocate, Sprint Communications Company, L.P., and the Pennsylvania Telephone Association.
JAMES J. MCNULTY,
Secretary
Appendix A
SERVICE PROVIDER E-9-1-1 PROTOCOLS REQUIRED PROCESS FOR ENTITIES SEEKING TO ACCESS COUNTY E-9-1-1 SYSTEMS The following list of Protocols is set forth in the interest of public safety. All service providers, including LECs (Local Exchange Carriers), CLECs (Competitive Local Exchange Carriers) (facilities based and resellers), and any other certified telecommunications public utility which has or requires connection to the county/municipal 9-1-1 system or connection to the serving selective router, must comply with the following procedures in order to gain access to the county's/municipality's E-9-1-1 system.
(1) At least 30 days prior to any service provider testing for compatibility with the county's/municipality's E-9-1-1 system, all service providers must provide written notice to:
9-1-1 Coordinator
County of ______ /City of
______ , PA(2) Once written notice is received, the 9-1-1 Coordinator will send a standard E-9-1-1 Questionnaire, a standard test format, and a list of surcharge guidelines for Act 78 (The Public Safety Emergency Telephone Act, 35 P. S. § 7011 et seq.; 16 Pa. Code § 36a.101 et seq., collectively, ''Act 78''). The cover letter from the Communications Director/9-1-1 Coordinator which accompanies this material may also contain a request for current financial statements of the CLEC/PCS provider.
(3) Testing of the service provider's connection into the county's/municipality's E-9-1-1 system will be arranged upon receipt by the 9-1-1 Coordinator of satisfactory written responses to the E-9-1-1 Questionnaire.
(4) Once satisfactory answers to the E-9-1-1 Questionnaire have been completed, a PSAP (Public Safety Answering Point) representative will contact the service provider within 10 business days. All testing is done according to PSAP conditions. These conditions change from day to day and hour to hour, therefore all testing is subject to cancellation without prior notice to the service provider. Any testing canceled by the county/municipality will be rescheduled at the earliest available date. Service provider must provide at least seven (7) business days prior notice to the PSAP representative upon any cancellation of testing by a service provider, or upon any request for additional testing.
(5) The following shall govern release of the MSAG and certification for connection to the county's/municipality's 911 system:
Conditions
a. Each PUC-regulated service provider's 9-1-14 tariff provisions shall state that the service provider will comply with the county/municipal5 9-1-1 Protocols.6 Future revisions or additions to the form and content of the Protocols by a county/municipality will be provided to PEMA as part of the county's/municipality's 9-1-1 Plan which is submitted to the Pennsylvania Emergency Management Agency (''PEMA'') for approval, and will be served by facsimile, by overnight mail or hand-delivery, and by a confirmation copy via US Mail, on each service provider prior to implementation. Within ten (10) business days of confirmed receipt, each service provider will respond with comments on the proposed revisions or additions. If any service provider does not respond to the proposed revisions or additions within the ten (10) business days, that service provider will be deemed to have agreed to the proposed revisions or additions. If a service provider submits comments stating it does not agree with the proposed revisions or additions, it must set forth its reasons in its comments and the county/municipality will not implement the revisions or additions against the objecting party until the matter is resolved. The county/municipality and the service provider will work together to resolve the issues in a mutually agreeable manner.
b. Each service provider shall update the service provider questionnaire triennially to include any changes to its previously submitted questionnaire or to confirm the absence of any changes in conjunction with review of the county's/municipality's 9-1-1 Plan by PEMA under Act 78 or its successor. The county/municipality will notify the service provider when this update is required for the triennial review. Additionally, each service provider agrees to provide the county/municipality with an updated questionnaire upon:
1) a change of ownership of the service provider;
2) a significant change in the service provider's network;7
3) a change of the service provider's 9-1-1 manager/supervisor or primary contact; or,
4) a change in the service provider's administrative charge for the billing system.
When a service provider has changes in items 6D, 7A3, 10B or 21C of the Questionnaire, the service provider shall provide such updated information to the county/municipality no less than quarterly.
c. Each service provider's tariff shall fully state its liability and indemnification provisions relative to 9-1-1 service. To the extent that the service provider is relying on the general tariff indemnification and liability provisions as covering 9-1-1 service, the 9-1-1 section of the tariff shall cross-reference the applicable general tariff indemnification or liability sections.
d. Each service provider's tariff shall fully state its insurance provisions, or those which obviate the need for insurance in whole or in part, relative to 9-1-1 service. To the extent that the service provider is relying on the general tariff provisions as covering insurance or obviating the need in whole or in part for insurance for 9-1-1 service, the 9-1-1 section of the tariff shall cross-reference the applicable general tariff sections.
e. Each service provider's 9-1-1 tariff provisions will state:
1) how the service provider will handle 9-1-1 service interruptions;
2) that the service provider agrees not to use the county's/municipality's MSAG for any purpose that is not directly related to and required for the provision of 9-1-1 service to its customers.
3) that the service provider will install the county's/municipality's MSAG in 'read only' format on one computer network and its back-up unless the service provider obtains permission from the county/municipality to modify the format to make the MSAG compatible with the service provider's software system.8
4) that the service provider agrees not to modify the content of the county's/municipality's MSAG.
5) that the service provider will not sell, lease, license, rent, loan or provide, or transfer the county's/municipality's MSAG to any other person(s) or entity(ies) without the express written authorization of the county's/municipality's 9-1-1 Coordinator or his/her designee; and,
6) that the service provider shall not modify or create any derivative of the county's/municipality's MSAG, or copy the county's/municipality's MSAG, except that one (1) copy may be made for archival purposes only.
Procedure for MSAG Release
f. The county's/municipality's 9-1-1 Coordinator shall notify the provider that actually renders 9-1-1 service (e.g. BA-PA in Philadelphia) in writing (by facsimile followed by the mailed original) within 48 hours of a service provider's compliance with, and satisfaction of, the standard Protocols and certification process and upon such notification the provider of 9-1-1 service may release the MSAG to the compliant and certified service provider.
Miscellaneous
g. In order to promote uniformity and certainty, the standard protocols and questionnaires shall be the same for each county/municipality, but tests may be different due to system configuration in each county/municipality.
h. The certification process envisioned by the Protocols will allow each county/municipality to address its public safety concerns and will provide that the City and each county/municipality will authorize release of the MSAG, as amended from time to time, if the service provider complies with the county's/municipality's certification process. Certification will be evidenced by formal written documentation from the county/municipal 9-1-1 Coordinator to the service provider in compliance with the Protocols. The certification process will require that the county/municipality re-certify the service providers on a triennial basis and will provide that the county's/municipality's authorization for use of the MSAG will be rescinded if it fails to become re-certified until such time as the county/municipality determines that the service provider has complied with the re-certification requirements. Re-certification shall mean updating the questionnaire and re-testing shall not be necessary unless there is a significant change in the network, such as the addition of a switch or going from MF to SS7 signaling. The county/municipality will be responsible for providing to service providers all forms for certification and any updates.
i. 9-1-1 service shall be provided in accordance with the service provider's applicable tariff.9 Trunking charges are to be governed by service provider tariffs.
j. The county's/municipality's 9-1-1 Plan shall amend its 9-1-1 plan with PEMA to conform to these Protocols and shall rescind any contrary or additional regulations, ordinances, resolutions or other requirements for Pa. PUC-regulated telephone service provider access to the county's/municipality's 9-1-1 System so long as any Pa.PUC or PEMA order or determination approving the Protocols is of legal effect.
k. All consents, approvals, and responses referenced under these Protocols shall not be unreasonably delayed or withheld.
l. All notifications under these Protocols shall be in writing and transmitted by facsimile (on the day the notice is issued) and by overnight mail or hand delivery.
Appendix B
SERVICE PROVIDER E-9-1-1 QUESTIONNAIRE Each service provider shall update the service provider questionnaire triennially to include any changes to its previously submitted questionnaire, or to confirm the absence of any changes in conjunction with review of the county's municipality's 9-1-1 Plan by the Pennsylvania Emergency Management Agency under Act 78 or its successor. The county/municipality will notify the service provider when this update is required for the triennial review. Additionally, each service provider agrees to provide the county/municipality10 with an updated questionnaire upon a) a change of ownership of the service provider; b) a significant change in the service provider's network; c) a change of the service provider's 9-1-1 manager/supervisor or primary contact; or, d) a change in the service provider's administrative charge for the billing system.
When a service provider has changes in items 6D, 7A3, 10B or 21C of the questionnaire, the service provider shall provide such updated information to the county/municipality no less than quarterly.
1. What is the design of the company's network? __________ A. Provide a network schematic including the connection to the 911 network. Include Circuit IDs. __________ 2. How will the company's network be interfaced to 911? __________ A. How many end trunks will be used? __________ 1. The company will be expected to comply with trunking as per Act 78. __________ __________ 2. The company will be expected to maintain at least a P.01 grade of service. __________ B. Will these trunks be diversely routed? __________ C. When will the trunks be installed? __________ 3. Outline the network test plan that will be used by your company to test the 911 interface. __________ A. When is testing scheduled to begin? __________ B. Who will be in charge of testing? Name/address/phone number __________ __________ C. It will be required for the county/municipality to be contacted prior to the state of testing. __________ 4. Who is expected to pay for 911 connection (end office trunks)? __________ A. Identify all costs to the county/municipality. __________ 5. How often will the company provide traffic studies (CCS counts) on the end office trunks? __________ A. Can your company continuously monitor CCS counts on the end office trunks? __________ __________ B. Does the company plan to do this? __________ 1. Will it make the necessary adjustments in trunking automatically so as to conform to Act 78 trunking standards? __________ 6. Is the company's network continuously monitored? __________ A. Provide a 24x7 number for the monitoring center. __________ B. Where is the center located? __________ C. What monitoring capabilities does this center have? __________ 1. Will the end office trunks be monitored/alarmed? __________ D. Who is the center's manager? __________ 1. Provide name/address/phone number for the manager. __________ 2. Provide name/address/phone number for the manager's supervisor. __________ __________ 7. Provide a trouble reporting procedure. __________ A. Is there a dedicated trouble reporting center? __________ 1. What is the location of this center? __________ 2. Provide a 24x7 number for trouble reporting. __________ 3. Who is the center's manager? __________ a. Name/address/phone number of manager? __________ __________ b. Can the manager be reached 24x7? How? __________ 8. Provide a trouble escalation procedure. __________ 9. Since it will often be impossible for the county/municipality to determine the origin of the trouble, will the company accept trouble reports from the host phone company? __________ 10. Will the company manage it's own ALI data? __________ A. How will the transfer of data from the service provider to the host telco be accomplished? __________ B. Who is the county's/municipality's contact, from the company, for database additions/deletions/correction? __________ 1. Provide contacts name/address/phone number. __________ __________ 2. Is there a 24x7 number for database work? __________ 3. Provide the name/address/phone number of the contact's supervisor. __________ __________ C. How will the company ensure the accuracy of the ALI data? __________ D. Who will deliver ALI record to PSAP? __________ E. Does the company's ALI data meet NENA standards as far as format? __________ 11. Will database additions/deletions/corrections be accepted from the county/municipality on the current database correction form? __________ A. How are database correction forms to be sent to the company's database contact? __________ __________ 1. Mail? __________ 2. Fax? __________ B. Does the company have a 9-1-1 Data Control center? __________ 12. How long will database correction take? __________ A. Will there be a verification process in place to ensure the accuracy of corrections? __________ 13. Provide a database escalation procedure. __________ 14. When does the company believe it will begin offering service to customers in the county/municipality? __________ A. Business? __________ B. Residential? __________ 15. Are there particular areas of the county/municipality in which the company is targeting service? __________ A. Provide a list of these areas. __________ B. Indicate when the company anticipates providing service in each area. __________ __________ 16. Will the company be utilizing unique NXXs? __________ A. What are the NXXs? __________ B. What wire center is each NXX assigned to? __________ C. The company will be expected to continually update the City whenever new NXXs are assigned. __________ 17. Will the company be offering number portability? __________ A. Will there be portability between local exchange carriers? __________ B. Will there be portability between wire center? __________ 18. How will the company provide operator services? __________ 19. How will operator services be interfaced to 911? __________ A. How will ALI identify operator assisted calls? __________ 20. How will operator services identify which PSAP an emergency call should go to? __________ A. Mailing address vs. Municipality vs. Exchange? __________ B. What database information will operator services have available to them? __________ C. What other tools will operator services have to help them? __________ D. Can a call be transferred to another 911 center and a seven digit number? __________ 21. Provide a 24x7 phone number for ALI lookup (i.e. local law enforcement needs, search warrants, trace & traps, etc.). __________ A. Where is the department located? __________ B. What information/databases does company security have access to? __________ C. Provide the name/address/phone number for the manager. __________ 22. Provide a 24x7 phone number to be used for purposes of abandoned or 911 hangups. Failure to do so delays the ability of the PSAP to deliver public safety services. __________ __________ 23. Will there be a charge for establishing the 911 billing system? __________ 24. The County's line contribution rate of /line/month is to be collected by your company and remitted to the county/municipality on a monthly basis. The remittance check should be made payable to: ______ The attached remittance form shall accompany the check. 25. What is the company's administrative charge for the billing system? __________ 26. What is the company's position with respect to: A. Uncollectables? __________ B. Refusals to pay? __________ 27. When the Line Contribution Rate revenue is remanded to the county/municipality, how will charges, uncollectables be detailed? __________ A. Will the company provide this information in the same format from which it is received from the host telco today? __________ 28. Who will handle the billing for the company? __________ A. Provide the name/address/phone number of the billing contact. __________ __________ B. Provide the name/address/phone number of the billing contact's supervisor. __________ 29. Will the company have a group or individual dedicated to 911 service? __________ A. Provide the name/address/phone number for the 911 service manager. __________ B. Provide the name/address/phone number for the 911 service manager's supervisor. __________ 30. Who is the company's single point of contact for the County's 911 coordinator? __________ A. Provide name/address/phone number. __________ __________ B. Can contact be reached at all times (24x7)? __________ C. Provide name/address/phone number for this contact's supervisor. __________ __________ 31. Will the company be providing any of the following services? A. Coin phones or COCOTS? __________ B. Foreign Exchange (FX) lines? __________ C. Long Distance? __________ D. Cellular of PCS? __________ 1. Will the company conform to project 31 standards? __________ E. Paging? __________ 32. How will the company handle all trunks busy? __________ A. Provide the text (bilingual) of the company's standard announcement when all lines are busy. Unless the company only uses a busy signal, the county/municipality must approve the text. __________ __________ B. Will the message have a background busy signal? __________ C. Will the message be TDD/TTY complaint? __________ By signing below, I represent and warrant that the foregoing information is true and correct to the best of my knowledge, information and belief.
Name: __________ Title: __________ Service Provider: __________ Date: __________
Appendix C SAMPLE--will be modified to reflect configuration of other county 9-1-1 systems
City of Philadelphia
TEST PROCEDURES PHILA E-911 ALL CALLTAKERS DURING EACH TEST CALL MUST STATE THE FOLLOWING TO THE PHILA E-911 CALLTAKERS.
THIS IS A TEST CALL FROM
DIAL TONE PROVIDER
(COMPANY NAME)
TEST PLAN CHECK TRANSMIT AND RECEIVE LEVELS DURING ALL CALLS.
TEST 1
IN SWITCH UNDER TEST, MAKE BUSY TRUNK #2 (LOCUST) OF THE DEFAULT TRUNK GROUP. PLACE A 9-1-1 CALL FROM YOUR SEVEN DIGIT NUMBER. TEST EACH TRUNK IN GROUP 1.
EXPECTED RESULT
CALLS SHOULD COMPLETE TO THE PSAP, OPERATOR RECEIVES PROPER ANI AND ALI DATA VIA MARKET TANDEM.
TEST 2
DURING CALL IN PROGRESS, REQUEST PSAP OPERATOR TO EFFECT CALL-TRANSFER TO THE PSAP SUPERVISOR.
EXPECTED RESULT
VERIFY PSAP SUPERVISOR RECEIVES CALL WITH PROPER ANI AND ALI.
TEST 3
IN THE SWITCH UNDER TEST, (LOCUST) RESTORE TO SERVICE TRUNK #2 AND MAKE BUSY TRUNK #1 (MARKET) OF THE DEFAULT TRUNK GROUP. PLACE A CALL FROM YOUR SEVEN DIGIT NUMBER. TO EACH TRUNK.
EXPECTED RESULT
CALL COMPLETES TO PSAP, OPERATOR RECEIVES PROPER ANI AND ALI DATA VIA LOCUST TANDEM.
TEST 4
DURING CALL IN PROGRESS, REQUEST PSAP OPERATOR TO EFFECT CALL TRANSFER TO THE OPERATIONS DESK.
EXPECTED RESULT
CALL COMPLETES TO OPERATIONS DESK, NO ANI OR ALI IS EXPECTED.
TEST 4A
MAKE BUSY TRUNK GROUPS 1 AND 2 AND PLACE TEST CALL TO PSAP OPERATOR.
EXPECTED RESULTS
RECEIVES RECORDED MESSAGE ALL LINES BUSY FROM (COMPANY PROVIDING DIAL TONE)
TEST 4B
BELL ATLANTIC BUSY OUT MARKET PSAP TRUNKS. PLACE CALL FROM SWITCH UNDER TEST TO MARKET TANDEM.
EXPECTED RESULTS
TESTING OF INTER-TANDEM TRUNKING AND RECEIVING CALL. ANI/ALI INFORMATION.
TEST 5
IN SWITCH UNDER TEST, MAKE BUSY TRUNK 2 OF THE SOUTH DIVISION TRUNK GROUP. PLACE A CALL FROM YOUR SEVEN DIGIT NUMBER.
EXPECTED RESULT
CALL COMPLETES TO THE SOUTH DIVISION, OPERATOR RECEIVES PROPER ANI AND ALI DATA VIA MARKET TANDEM.
TEST 6
DURING CALL IN PROGRESS, REQUEST PSAP OPERATOR TO EFFECT CALL TRANSFER TO FIRE/EMS.
EXPECTED RESULT
CALL COMPLETES TO FIRE/EMS, NO ALI OR ANI IS EXPECTED.
TEST 7
IN THE SWITCH UNDER TEST, RESTORE TO SERVICE ALL 911 TRUNKS. PLACE A 911 CALL FROM YOUR SEVEN DIGIT NUMBER.
EXPECTED RESULT
CALL COMPLETES TO PSAP, OPERATOR RECEIVES ANI WITH NOT IN DATABASE INDICATION.
TEST 8
SIMULATE AN ANI FAILURE BY OUTPULSING THE 911 DIGITS ON THE TEST TRUNK.
TEST 9
PLACE A 911 CALL USING THE TEST SET OVER TRUNK #1 OF DEFAULT TRUNK GROUP TO MARKET TANDEM.
EXPECTED RESULT
CALL COMPLETES TO PSAP WITH 911 DIGITS AND ESCO CODE.
TEST 10
PLACE AT LEAST 3 SIMULTANEOUS CALLS FROM THREE SEVEN DIGIT NUMBERS.
EXPECTED RESULT
ALL 3 CALLS SHOULD GO TO THE PSAP.
TEST 11
HAVE PSAP OPERATOR PERFORM A FORCED DISCONNECT ON ONE LINE. HAVE A SECOND CALL TRANSFERRED TO FIRE BOARD.
EXPECTED RESULT
1ST CALL IS DISCONNECTED FROM PSAP.
2ND CALL SHOULD TRANSFER TO FIRE BOARD WITH NO ANI/ALI EXPECTED.
TEST 12
HAVE A PSAP SUPERVISOR RE-DIAL ANY SEVEN DIGIT NUMBER THAT WAS PERFORMED IN TEST 12.
EXPECTED RESULT
PSAP SUPERVISOR REESTABLISHES CALL TO THE SAME NUMBER.
TEST 13
PLACE A TEST CALL TO PUBLIC OPERATOR FROM THE SWITCH UNDER TEST AND HAVE CALL RE-ROUTED TO PSAP OPERATOR.
EXPECTED RESULT
CALL RECEIVING WITH OPERATOR ON THE LINE AND ANI/ALI INFORMATION THAT DENOTES OPERATOR ASSISTED CALL.
END OF PHILA E-9-1-1 TEST
[Pa.B. Doc. No. 99-485. Filed for public inspection March 19, 1999, 9:00 a.m.] _______
1 Service provider shall mean LECs, competitive local exchange companies (CLECs), and any other certificated telecommunications public utility which has or requires connection to the municipality's 9-1-1 system or connection to the serving selective router.
2 The Public Utility Code's definition of municipalities includes counties. 66 Pa.C.S. § 102. Thus, municipality shall include counties in this Tentative Order.
3 9-1-1 service, for purposes of this Tentative Order, means the components of telecommunications service by service providers which may include, but is not limited to, voice contact only, automatic number identification, trunks, tandems, records, selective routing, daily service order address reconciliation, automatic location identification, interactive search, or other similar or combined services. References to 9-1-1 service also includes Enhanced 9-1-1 service.
4 References to 9-1-1 in this Settlement Agreement shall include all 9-1-1 services provided by telecommunications providers including E-9-1-1 services.
5 References to county/municipality means the entity that is responsible for the 9-1-1 plan under Act 78. Thus, notices or updates need only be provided to such entity as opposed to all municipalities that may be covered by a county-wide 9-1-1 plan.
6 The service provider E-9-1-1 Protocols, questionnaire, and testing procedures are hereinafter collectively referred to as the ''Protocols.''
7 For example: converting from MF to SS7 signaling or the addition of a switching station.
8 The county/municipality shall respond to such a request from a service provider for permission to modify the MSAG within ten (10) business days.
9 ''The General Assembly declares it to be in the public interest to provide a toll-free number 911 for any individual within this Commonwealth to gain rapid, direct access to emergency aid.'' The Preamble to Act 78 (Public Safety Emergency Telephone Act), Act of July 9, 1990, P. L. 340, 35 P. S. §§ 7011--7921.
10 County/municipality as used herein is intended to designate the entity that files a 9-1-1 plan with PEMA. Thus, a service provider's obligation to update information is limited to such entity as opposed to the multitude of municipalities that may be covered by a county-wide 9-1-1 plan.
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