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PA Bulletin, Doc. No. 07-1763

NOTICES

Time Frame for Managed Care Plans to Acknowledge Receipt of an Appeal Request

[37 Pa.B. 5222]
[Saturday, September 22, 2007]

   Under 28 Pa. Code § 9.603 (relating to technical advisories), the Department of Health (Department), Bureau of Managed Care, is issuing a technical advisory interpretation of 28 Pa. Code §§ 9.703(c)(1)(i) and (2)(i) and 9.705(c)(1)(i) and (2)(i) (relating to the internal complaint process; and internal grievance process) relating to the time frame in which a managed care plans must issue an acknowledgement of complaint or of a grievance letter to an enrollee filing a complaint or grievance.

   Copies of the technical advisories may be obtained by contacting JoAnn Cheeseman, Director, Division of Quality Review, Bureau of Managed Care, Department of Health, Room 912, Health and Welfare Building, 7th and Forster Streets, Harrisburg, PA 17120, (717) 787-5193.

   Persons with a disability who require an alternative format of this notice (for example, large print, audiotape, Braille) should contact JoAnn Cheeseman at the previously listed address and telephone number or for speech and/or hearing impaired persons at V/TT (717) 783-6154 or the Pennsylvania AT&T Relay Service at (800) 654-5984 (TT).

CALVIN B. JOHNSON, M. D., M.P.H.,   
Secretary

[Pa.B. Doc. No. 07-1763. Filed for public inspection September 21, 2007, 9:00 a.m.]


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