[41 Pa.B. 2581]
[Saturday, May 21, 2011]
[Continued from previous Web Page] (e) A slot machine licensee's surveillance system must continuously record[, during the times and in the manner indicated in this subsection,] transmissions from cameras used to observe the following locations, [persons] individuals, activities [or] and transactions:
(1) Each transaction conducted on the gaming floor or at a [cashiers'] main cage or satellite cage. Coverage of the transaction must include, but not be limited to, recording transmissions from cameras used to observe the face of each patron transacting business at a [cashiers'] main cage or satellite cage from the direction of the cashier.
(2) The gaming conducted at all slot machines and table games.
(3) The main bank, vault and other areas specified [in writing] by the Board.
[(3)] (4) The collection of tip boxes, slot cash storage boxes and table game drop boxes.
(5) The distribution of cards, dice and tiles to gaming pits.
(6) The inspection of cards, dice and tiles in the gaming pits and at the gaming tables.
(7) The retrieval of cards, dice and tiles from the gaming pits at the end of the gaming day and the delivery of the cards, dice and tiles to the location designated and approved by the Bureau of Casino Compliance for the inspection, cancellation, destruction or, if applicable, packaging for reuse.
[(4)] (8) The count procedures conducted in the count room.
[(5)] (9) Any armored car collection or delivery.
[(6)] (10) The operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines. Coverage must include a camera contained within the machine that records the face of each patron transacting business at the machine.
[(7)] (11) The entrances and exits to the licensed facility, the gaming floor, the main bank, the vault, the [cashiers'] main cage and any satellite cage and the count room.
[(8) The gaming conducted at slot machines.]
(f) Slot machine licensees shall maintain a surveillance log of all surveillance activities in the monitoring room. The log shall be maintained by monitoring room personnel in a book with bound numbered pages that cannot be readily removed or shall be maintained in an electronic format which has an audit function that prevents modification of information after the information has been entered into the system. The log shall be stored and retained in accordance with § 465a.6 (relating to retention, storage and destruction of books, records and documents). The following information shall be recorded in a surveillance log:
(1) The date and time each surveillance event commenced.
(2) The name and Board issued credential number of each [person] individual who initiates, performs or supervises the surveillance.
(3) When suspicious activity, suspected or alleged regulatory violations or suspected or alleged criminal activity is involved, the reason for the surveillance, including the name, if known, alias or description of each individual being monitored, and a brief description of the activity in which the [person] individual being monitoring is engaged. This entry should also include a notation of the reading on the meter, counter or device specified in subsection [(c)(2)(iii)] (c)(4)(iii) that identifies the point on the video recording at which the event was recorded.
* * * * * (j) The surveillance recordings required under subsection (e) (1), [(5), (6) and (7)] (8), (9), (10) and (11) shall be retained for a minimum of 30 days. All other surveillance recordings shall be retained for a minimum of 7 days. Surveillance recordings shall be made available for review upon request by the Board or the Pennsylvania State Police.
* * * * * (m) [In accordance with § 465a.2(a)(5), each slot machine licensee shall be required to submit, for Board approval, a minimum staffing submission with regard to its surveillance monitor rooms. The minimum staffing submission must consider the size and layout of the licensed facility as well as the number of slot machines and must at all times provide for surveillance of activities inside and outside the licensed facility. A slot machine licensee may not implement a change or amendment in its surveillance monitor room minimum staffing submission without prior Board approval of the change or amendment.] In accordance with § 465a.11(b)(1) (relating to slot machine licensee's organization; jobs compendium), each slot machine licensee shall submit for Board approval a minimum surveillance room staffing plan. The surveillance room staffing plan must provide for the continuous monitoring of activities inside and outside the licensed facility taking into account the size and layout of the licensed facility as well as the number and location of slot machines and table games on the gaming floor. A slot machine licensee may not implement a change to its surveillance room staffing plan without prior approval of the Board.
(n) A slot machine licensee's surveillance department employees shall be independent of all other departments.
(o) A present or former surveillance department employee may not accept employment as a key employee or gaming employee with the same slot machine licensee for whom he was previously employed as a surveillance department employee unless 1 year has passed since the former surveillance department employee worked in the surveillance department. The present or former surveillance department employee may file a written petition as required under § 493a.4 (relating to petitions generally) requesting the Board to waive this restriction and permit the employment of a present or former surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors:
(1) Whether the former surveillance department employee will be employed in a department or area of operation that the surveillance department monitors.
(2) Whether the surveillance and security systems of the slot machine licensee will be jeopardized or compromised by the employment of the former surveillance department employee in the particular position.
(3) Whether the former surveillance department employee's knowledge of the procedures of the surveillance department would facilitate the commission by any [person] individual of irregularities or illegal acts or the concealment of any actions or errors.
(p) Entrances to the surveillance monitoring rooms may not be visible from the gaming floor. [A person] An individual entering the surveillance monitoring room who is not an employee of the surveillance department assigned to the monitoring room on the particular shift corresponding to the time of entry shall sign a monitoring room entry log upon entering the monitoring room. The monitoring room entry log shall be:
(1) Maintained in the monitoring room by monitoring room personnel and retained in accordance with § 465a.6.
(2) Maintained in a book with bound numbered pages that cannot be readily removed or shall be maintained in an electronic format which has an audit function that prevents modification of information after the information has been entered into the system.
(3) Signed by each [person] individual entering the monitoring room, with each entry containing the following:
(i) The date and time of each entry.
(ii) The entering [person's] individual's name, Board-issued credential number and department or affiliation.
(iii) The reason for entering the monitoring room.
(iv) The name of the [person] individual authorizing the [person's] entry into the monitoring room.
(v) The date and time of exiting the monitoring room.
(4) Made available for inspection by the Board and the Pennsylvania State Police.
§ 465a.11. Slot machine licensee's organization; jobs compendium.
(a) Slot machine licensees' systems of internal controls must, in accordance with section 1322 of the act (relating to slot machine accounting controls and audits) and § 465a.2 (relating to internal control systems and audit protocols), include organization charts depicting segregation of functions and responsibilities and descriptions of the duties and responsibilities for each position shown on each organization chart. Slot machine licensees shall be permitted, except as otherwise provided in this section, to tailor organizational structures to meet the needs or policies of a particular management philosophy. A slot machine licensee's organization charts must provide for:
(1) A system of personnel and chain of command which permits management and supervisory personnel to be held accountable for actions or omissions within their areas of responsibility.
(2) The segregation of incompatible functions, duties and responsibilities so that no employee is in a position [both] to both commit an error or [to] perpetrate a fraud and to conceal the error or fraud in the normal course of the employee's duties.
(3) The performance of all functions, duties and responsibilities in accordance with sound financial practices by qualified personnel.
(4) The areas of responsibility which are not so extensive as to be impractical for one person to monitor.
(5) A chief executive officer. For the purposes of this section, a ''chief executive officer'' means the [person] individual located at the licensed facility who is ultimately responsible for the daily conduct of the slot machine licensee's gaming business regardless of the form of business association of the slot machine licensee [or applicant] or the particular title which that [person] individual or any other [person] individual holds. A slot machine licensee's organization chart may also include an assistant chief executive officer who is responsible for the daily conduct of the slot machine licensee's gaming business during the chief executive officer's absence. However, the assistant chief executive officer may not be the department head of one of the departments required [by] under subsection (b). Each supervisor of a department required [by] under subsection (b) shall report directly to the chief executive officer or assistant chief executive officer of the slot machine licensee regarding administrative matters and daily operations. The slot machine licensee's organization charts must designate which positions, in the absence of the chief executive officer and the assistant chief executive officer, shall be designated as having responsibility for the daily conduct of the slot machine licensee's gaming business.
(b) A slot machine licensee's system of internal controls must also include, at a minimum, the following departments and supervisory positions, each of which must be categorized as mandatory and must cooperate with, yet perform independently of, other mandatory departments and supervisory positions of the slot machine licensee. Notwithstanding the foregoing, a department or supervisor of a slot machine licensee that is not required or authorized by this section may operate under or in conjunction with a mandatory department or supervisor provided the organizational structure is consistent with the standards contained within the act and subsection (a). Mandatory departments and supervisory positions are:
(1) A surveillance department supervised by [a person] an individual located at the licensed facility who functions, for regulatory purposes, as the director of surveillance. The director of surveillance shall be subject to the reporting requirements specified in subsection (c) and shall be licensed as a key employee. The surveillance department shall be responsible for the following:
(i) The clandestine surveillance of the operation of, and gaming conducted at, slot machines and table games.
(ii) The clandestine surveillance of the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines.
(iii) The clandestine surveillance of the operation of the [cashiers'] main cage, Poker room cage and any satellite cage.
(iv) The video recording of activities in the count room and the video recording of movements of cash [and], slot cash storage boxes and table game drop boxes.
(v) The clandestine surveillance of areas used for the storage of gaming chips, plaques, cards, dice, Sic Bo shakers, Roulette balls, Pai Gow tiles and other equipment used to conduct table games.
(vi) The detection of cheating, theft, embezzlement and other illegal activities within the licensed facility.
[(vi)] (vii) The detection of the presence of any [person] individual who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act (relating to regulation requiring exclusion of certain persons; and repeat offenders excludable from licensed gaming facility) and Chapters 511a and 513a (relating to persons required to be excluded; and underage gaming), or is self excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act (relating to list of persons self excluded from gaming activities) and Chapter 503a (relating to self exclusion).
[(vii)] (viii) The video recording of those locations, [persons] individuals, activities or transactions required under § 465a.9(e) (relating to surveillance system; surveillance department control; surveillance department [restriction] restrictions) and of any illegal and unusual activities monitored by the surveillance department.
[(viii)] (ix) The provision of immediate notice to supervisors designated in the internal controls, the casino compliance representatives and the Pennsylvania State Police at the licensed facility upon detecting, and also upon commencing video recording of, [a person] an individual who is engaging in or attempting to engage in, or who is suspected of cheating, theft, embezzlement, a violation of this part or other illegal activities, including [a person] an individual who is required to be excluded or ejected from the licensed facility under section 1514 of the act, who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act and Chapters 511a or 513a or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act and Chapter 503a.
[(ix)] (x) The clandestine surveillance of any slot computer system or equipment designated for coverage by the Board in conjunction with the approval of a slot machine system, including a slot monitoring system, electronic gaming table system, casino management system, wide area progressive system, gaming voucher system and any communication equipment with the central control computer.
(xi) The installation, maintenance and repair of the surveillance system equipment used by the surveillance department.
(xii) The submission of a surveillance staffing plan as part of the slot machine licensee's internal controls detailing the minimum staffing and the manner in which the responsibilities of this subsection shall be met.
(2) An internal audit department supervised by [a person] an individual located at the licensed facility who functions, for regulatory purposes, as the director of internal audit. The director of internal audit shall be subject to the reporting requirements specified in subsection (c) and shall be licensed as a key employee.
(3) An information technology department supervised by a person located at the licensed facility who functions, for regulatory purposes, as the information technology director. The information technology director shall be licensed as a key employee and be responsible for the quality, reliability and accuracy of all slot computer systems used by the slot machine licensee regardless of whether data, software or systems are located within or outside the licensed facility. The information technology director shall further be responsible for the security and physical integrity of, and the accountability and maintenance of, the following:
(i) Access codes and other security controls used to insure limited access to computer software and the system wide reliability of data.
(ii) Computer tapes, disks or other electronic storage media containing data relevant to the slot machine licensee's operations.
(iii) Computer hardware, communications equipment and software used in the conduct of the slot machine licensee's operations.
(iv) The computerized slot monitoring system utilized by the slot machine licensee. [In specific, the] The information technology director shall ensure that:
(A) Slot machines and fully automated electronic gaming tables located on the gaming floor are connected electronically to the slot machine licensee's computerized slot monitoring system and to the Commonwealth's central control computer in accordance with section 1323 (relating to central control computer system).
* * * * * (D) Procedures and controls are in place that define and limit interaction between both the slot operations department and finance department and the computerized slot monitoring system including access to system menus, the establishment of slot machine and fully automated electronic gaming table profile parameters, and the ability of each department to access, delete, create or modify information contained in the slot monitoring system.
(4) [A] Except as provided in paragraph (8), a slot operations department supervised by [a person] an individual located at the licensed facility who functions, for regulatory purposes, as the director of slot operations. The director of slot operations shall be licensed as a key employee and be responsible for the operation of, and conduct of gaming at, slot machines and fully automated electronic gaming tables within the licensed facility.
(5) A security department supervised by [a person] an individual located at the licensed facility who functions, for regulatory purposes, as the director of security. The director of the security department shall be licensed as a key employee and be responsible for the overall security of the licensed facility including the following:
(i) The physical safety of [natural persons] individuals.
* * * * * (vii) The identification and removal of any [person] individual who is required to be excluded or ejected from the licensed facility under section 1514 of the act, who may be excluded or ejected from the licensed facility under section 1515 of the act or is self excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act.
(viii) The performance of the duties and responsibilities required under the system of internal controls submitted and approved under § 465a.2.
(ix) The provision of immediate notice to the Pennsylvania State Police upon detecting the presence in the licensed facility of a person possessing a weapon in violation of § 465a.13 (relating to possession of weapons within a licensed facility).
(x) The provision of immediate notice to supervisors designated in the internal controls and the casino compliance representatives and the Pennsylvania State Police at the licensed facility upon detecting any [person] individual who is engaging in or attempting to engage in, or who is suspected of cheating, theft, embezzlement, a violation of this part or other illegal activities.
(xi) The provision of immediate notice to supervisors designated in the internal controls and the casino compliance representatives and the Pennsylvania State Police at the licensed facility upon detecting any [person] individual who is required to be excluded or ejected from the licensed facility [who may or is required to be excluded or ejected from the licensed facility] under section 1514 or 1515 of the act and Chapter 511a or 513a or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act and Chapter 503a.
(6) A finance department supervised by [a person] an individual located at the licensed facility who functions, for regulatory purposes, as the director of finance. The director of finance shall be licensed as a key employee and shall be responsible for all finance functions including the preparation and control of records and data, the control of stored data, the control of unused forms, the accounting for and comparison of operational data and forms, and the control and supervision of the [cashiers'] inventory of gaming chips, the issuance of credit, the main cage, Poker room cages, satellite cages and the count room. The employee responsible for the supervision and issuance of credit shall report directly to the director of finance. [In addition to the requirement that the director of finance be licensed as a key employee, the] The supervisor of the [cashiers'] cage shall, on all shifts, be [licensed] permitted as a [key] gaming employee.
(7) Except as provided in subsection (8), a slot machine licensee that has a certificate to operate table games shall have a table games department supervised by an individual located at the licensed facility who functions, for regulatory purposes, as the director of table games. The director of table games shall be licensed as a key employee and be responsible for all table game functions including the inventory of table game equipment.
(8) In lieu of separate slot and table games departments, a slot machine licensee may elect to have a gaming department supervised by an individual located at the licensed facility who functions, for regulatory purposes, as the director of gaming. The director of gaming shall be licensed as a key employee and be responsible for the overall operation and conduct of gaming at slot machines and table games within the licensed facility. A slot machine licensee may also elect to have a director of table games and a director of slot operations who report to the director of gaming.
(c) The supervisors of the surveillance and internal audit departments required by subsection (b) shall report directly to one of the following persons or entities regarding matters of policy, purpose, responsibility and authority, which persons or entities shall also control the hiring, termination and salary of each supervisor:
(1) The independent audit committee of the slot machine licensee's board of directors.
(2) The independent audit committee of the board of directors of any holding or intermediary company of the slot machine licensee which has authority to direct the operations of the slot machine licensee.
(3) The senior surveillance or internal audit executives of any holding or intermediate company included in paragraph (2) if the most senior executive in the reporting line reports directly to the independent audit committee of the board of directors of the holding or intermediary company.
(4) For slot machine licensees or holding companies [which] that are not corporate entities, the non-corporate equivalent of any of the persons or entities listed in paragraphs (1)—(3).
(5) An independent audit committee or other persons designated by the Board in the slot machine licensee's Statement of Conditions under § 423a.6 (relating to license, permit, registration and certification issuance and statement of conditions).
(d) The slot machine licensee's personnel shall be trained in all policies, procedures and internal controls relevant to each employee's individual function. Special instructional programs shall be developed by the slot machine licensee in addition to any on-the-job instruction sufficient to enable all members of the departments required by this section to be thoroughly conversant in, and knowledgeable of, the required manner of performance of all transactions relating to their functions.
(e) Notwithstanding other provisions to the contrary, a slot machine licensee may designate and assign more than one [person] individual to serve jointly as the supervisor of a department required by this section. Each [person] individual approved to serve as a joint supervisor of a mandatory department shall be located at the licensed facility and shall be individually and jointly accountable and responsible for the operations of that department.
(f) In the event of a vacancy in the chief executive officer position or any mandatory department supervisory position required by subsection (b), the following apply:
* * * * * (2) The slot machine licensee shall designate [a person] an individual to assume the duties and responsibilities of the vacant position within 30 days after the date of vacancy. The [person] individual may assume the duties and responsibilities of the vacant position on a temporary basis, provided that:
(i) The [person] individual does not also function as the department supervisor for any other mandatory department required by this section.
(ii) The [person's] individual's areas of responsibility will not be so extensive as to be impractical for one [person] individual to monitor.
(iii) The position shall be filled on a permanent basis within 120 days of the original date of vacancy.
(3) Within 5 days of filling a vacancy under paragraph (2), the slot machine licensee shall notify the Board thereof. The notice must be in writing and indicate the following:
(i) The position.
(ii) The name of the [person] individual designated.
(iii) The date that the vacancy was filled.
(iv) An indication of whether the position has been filled on a temporary or permanent basis.
(4) The notices required in this subsection shall be directed to the Bureau of Licensing.
(g) Each slot machine licensee shall prepare and maintain a jobs compendium consistent with the requirements of this section detailing job descriptions and lines of authority for all personnel employed by the slot machine licensee. The jobs compendium shall be submitted to the Board for approval as part of the slot machine licensee's internal controls required under § 465a.2 at least 90 days prior to the commencement of slot or table game operations. The Board will review the jobs compendium to determine whether the job descriptions and the organizational charts contained therein conform to the licensing, permitting and registration requirements and chain-of-command and segregation of duties requirements of the act and the Board's regulations as part of the Board's review of the slot machine licensee's internal controls required under § 465a.2.
(h) A jobs compendium must include the following sections:
(1) An alphabetical table of contents listing the position title, job code department for each job description and the page number on which the corresponding job description may be found.
(2) An organizational chart for each department or division, including all positions and illustrating by position title, the direct and indirect lines of authority within the department or division. Each page of an organizational chart must specify the following:
(i) The date the organizational chart was approved.
(ii) The effective date of the previously submitted organizational chart that the revised organizational chart supersedes.
(iii) A unique title or other identifying designation for that organizational chart.
(3) Job descriptions of each employee position that accurately correspond to a position title listed in the organizational charts and in the alphabetical table of contents. Each job description must be contained on a separate page, organized by departments or divisions, and include, at a minimum, the following:
(i) The job title and corresponding department.
(ii) Job duties and responsibilities.
(iii) Detailed descriptions of experience or educational requirements.
(iv) The type of license, permit or registration required by the act and this part.
(v) The date of submission of each employee job description and the date of any prior job description it supersedes.
(vi) The page number of each organizational chart on which the employee job title is included.
(vii) The access code that will be assigned to the employee job description for the access badge required under § 465a.12 (relating to access badges and temporary access credentials).
(i) Any proposed amendment to a previously approved jobs compendium, including any amendment to an organizational chart, which involves the departments listed in subsection (b) shall be submitted as an amendment to the slot machine licensee's internal controls in accordance with § 465a.2. Amendments that are required to be submitted under this subsection may be implemented by the slot machine licensee prior to approval of the amendment, if:
(1) The amendment is immediately recorded in the copy of the jobs compendium maintained by the slot machine licensee on its premises.
(2) The amendment is submitted to the Bureau of Gaming Operations by the end of the business day on the date of implementation, including at a minimum, the proposed changes to the information required under subsection (h), including the corresponding revised job descriptions and organizational charts, contained on pages which may be used to substitute for those sections of the jobs compendium previously approved by the Board.
(j) For departments that are not listed in subsection (b), unless otherwise directed by the Board, a slot machine licensee will not be required to submit amendments to its jobs compendium for approval. Instead, the certificate holder will be required to notify the Bureau of Licensing by the end of the business day on the date of implementation for newly created positions or changes to job descriptions and tables of organizations. The notification must include properly formatted job descriptions and organization charts for the affected departments. After the notification has been submitted, the Bureau of Licensing may require changes to the job descriptions and organizational charts to ensure compliance with licensing, permitting or registration requirements.
(k) Notwithstanding other requirements of this section, each certificate holder shall submit a complete and up-to-date jobs compendium to the Bureau of Gaming Operations and the Bureau of Licensing 12 months after its receipt of authorization to commence slot operations and every 12 months thereafter.
(l) Each slot machine licensee shall maintain on its premises a complete, updated copy of its jobs compendium, in a written or electronic form, which shall be made available for review upon request of the Board, the Department or the Pennsylvania State Police.
(m) This section does not limit a slot machine licensee's discretion in utilizing a particular job title for any position in its jobs compendium.
§ 465a.12. Access badges and temporary access credentials.
* * * * * (e) In the internal controls required to be submitted under § 465a.2, the slot machine licensee shall include an access matrix containing all restricted areas and all employees, including position titles and departments, who have access to those restricted areas.
(f) Read-only access to the electronic database system shall be made available through secure computer access to the Board's representatives at the licensed facility.
[(f)] (g) Slot machine licensees shall develop an access badge system consisting of a badge that contains the employee's name and a color, code or symbol that indicates the areas in the licensed facility that the employee is allowed to access.
[(g)] (h) Employees of a slot machine licensee shall be required to wear an access badge in a visible location at all times while they are working in a licensed facility.
§ 465a.14. Security department minimum staffing.
(a) In accordance with § 465a.2(d)(5) (relating to internal control systems and audit protocols), slot machine licensees shall be required to submit a minimum staffing submission with regard to its security department. The minimum staffing submission must consider the size and layout of the licensed facility as well as the number and configuration of slot machines and table games on the gaming floor and must at all times provide for security of the gaming floor and restricted areas servicing the gaming operation. A slot machine licensee may not implement a change or amendment in its security department minimum staffing submission without Board approval of the change or amendment.
(b) A slot machine licensee may not employ off-duty law enforcement officers to provide security related services[,] in the licensed facility or in any manner in connection with the conduct of slot machine operations.
§ 465a.15. [Cashiers' cage] Cage characteristics.
(a) A licensed facility shall have on, immediately adjacent or proximate to the gaming floor, a physical structure known as a [cashiers'] cage to house the cashiers and to serve as the central location in the licensed facility for:
(1) The custody of the cage inventory comprised of cash (currency or coin), gaming chips, plaques and the forms, documents and records normally associated with the operation of a [slot] cage.
(2) [The initial financial consolidation of all transactions relating to slot machine activity.
(3) Other] The functions normally associated with the operation of a [cashiers'] cage.
(b) The supervisor of the [cashiers'] cage shall, regardless of shift, be [licensed] permitted as a [key] gaming employee.
(c) The [cashiers'] cage must be designed and constructed to provide maximum security for the materials housed therein and the activities performed therein. Its design and construction must include:
(1) Manually triggered silent alarm systems located at the cashiers' window, vault and in ancillary office space adjacent or proximate thereto. The systems must be connected directly to the monitoring room of the surveillance department and to the security department.
(2) A double door entry and exit system that will not permit a person to pass through the second door until the first door is securely locked. In addition, the following apply:
(i) The first door leading from the gaming floor of the double door entry and exit system must be controlled by the security department or the surveillance department.
(ii) The second door of the double door entry and exit system must be controlled by the [cashiers'] cage, security department or the surveillance department, provided that the first and second door may not be controlled by the same department.
(iii) The double door entry and exit system must have surveillance coverage which shall be monitored by the surveillance department.
(iv) An entrance to the [cashiers'] cage that is not a double door entry and exit system must be an alarmed emergency exit door only.
* * * * * (d) A licensed facility may also have one or more satellite cages separate and apart from the [cashiers'] main cage, established to maximize security, efficient operations or patron convenience. A satellite cage may perform all of the functions of the [cashiers'] main cage and must be equipped with an alarm system in compliance with subsection (c)(1). The functions which are conducted in a satellite cage shall be subject to the accounting controls applicable to a [cashiers'] main cage set forth in this subpart.
(e) A slot machine licensee shall maintain, immediately available to the Board and the Pennsylvania State Police, a current list, with Board credential numbers, of all persons:
(1) Possessing the combination or keys to the locks securing the double door entry and exit system restricting access to the [cashiers'] main cage and any satellite cage and the vault.
(2) Possessing the ability to activate or deactivate alarm systems for the [cashiers'] main cage, any satellite cage and vault.
§ 465a.16. Accounting controls for the [cashiers'] cage.
* * * * * (b) At the opening of every shift, in addition to the imprest funds normally maintained by cage cashiers, each slot machine licensee shall have in the [cashiers'] main cage, a reserve cash bankroll sufficient to pay winning patrons.
(c) The [cashiers'] main cage and any satellite cage shall be physically segregated by personnel and function as follows:
(1) Cage cashiers shall operate with individual imprest inventories of cash and their functions include the following:
(i) The receipt of cash, value chips, plaques and other cash equivalents from patrons in exchange for cash [under § 465a.22 (relating to cash equivalents)].
(ii) The receipt of personal checks for gaming purposes from patrons in exchange for cash, subject to the limitations on amount [required by the Board] under § 465a.20 (relating to personal check cashing).
(iii) The receipt of cash, value chips, plaques and other cash equivalents, checks issued by the slot machine licensee, annuity jackpot checks, wire transfers and cashless funds transfers from patrons to establish a customer deposit under § 465a.23 (relating to customer deposits).
* * * * * (2) Main bank cashier functions include the following:
(i) The receipt of cash, value chips, plaques, cash equivalents, gaming vouchers, jackpot payout slips and personal checks received for gaming purposes from cage cashiers in exchange for cash.
(ii) The receipt of cash from the count rooms.
(iii) The receipt of personal checks accepted for gaming purposes from cage cashiers for deposit.
(iv) The preparation of the overall cage reconciliation and accounting records.
(v) The preparation of the daily bank deposit for cash, cash equivalents, counter checks and personal checks.
(vi) The issuance, receipt and reconciliation of imprest funds used by slot attendants.
(vii) The receipt from cage cashiers of documentation with signatures thereon, required to be prepared for the segregation of functions in the [cashiers'] cage.
* * * * * § 465a.17. Bill validators, [and] slot cash storage boxes and table game drop boxes.
(a) Slot machines and fully automated electronic gaming tables must be equipped with a bill validator configured to accept any combination of currency, gaming vouchers, coupons and other instruments authorized by the Board for incrementing credits on a slot machine or fully automated electronic gaming table.
(b) Access to the bill validator must be controlled by at least one lock, the key to which shall be controlled by the slot operations department.
(c) The bill validator in a slot machine or fully automated electronic gaming table must contain a secure tamper resistant container known as a slot cash storage box or table game drop box. Currency, gaming vouchers, coupons and Board-approved instruments inserted into the bill validator shall be deposited into the slot cash storage box or table game drop box.
(d) The slot cash storage box or table game drop box must be secured to the bill validator by two separate locks, the keys to which shall be different from each other, one of which may be the lock to the belly door or main door of the slot machine or fully automated electronic gaming table and a second of which is the lock on the release mechanism on the slot cash storage box or table game drop box. If there is not a full door on the bill validator, the lock on the release mechanism on the slot cash storage box or table game drop box must detect and display whether it is locked or unlocked and communicate whether it is locked or unlocked to a slot monitoring system. The keys shall be maintained and controlled as follows:
(1) The key to the belly door or main door of the slot machine or fully automated electronic gaming table shall be maintained and controlled by the slot operations department.
(2) The key to the lock securing the release mechanism on the slot cash storage box or table game drop box shall be maintained and controlled by the security department. The security department shall establish a sign-out and sign-in procedure with regard to this key which includes documentation of this transfer.
(e) A slot cash storage box or table game drop box from a fully automated electronic gaming table must:
(1) Have at least one lock securing the contents of the slot cash storage box or table game drop box, the key to which shall be maintained and controlled by the finance department.
(2) Have a slot opening through which currency, gaming vouchers and coupons can be inserted into the slot cash storage box or table game drop box.
(3) Have a mechanical arrangement or device that prohibits removal of currency, gaming vouchers and coupons from the slot opening whenever the slot cash storage box or table game drop box is removed from the bill validator.
(4) Be fully enclosed, except for openings that may be required for the operation of the bill validator or the slot cash storage box or table game drop box. However, the location and size of the openings may not affect the security of the slot cash storage box, the table game drop box, its contents or the bill validator.
(5) Have an asset number that is permanently imprinted, affixed or impressed on the outside of the slot cash storage box or table game drop box which corresponds to the asset number of the slot machine or fully automated electronic gaming table to which the bill validator has been attached. In lieu of the asset number, a slot machine licensee may develop and maintain, with prior Board approval, a system for assigning a unique identification number to its slot cash storage boxes or table game drop boxes. The system must ensure that each slot cash storage box or table game drop box can readily be identified, either manually or by computer, when in use with, attached to, and removed from a particular bill validator. Each unique identification number must be permanently imprinted, affixed or impressed on the outside of each slot cash storage box or table game drop box that does not otherwise bear an asset number. The asset number or unique identification number must be conspicuous and clearly visible to persons involved in removing or replacing the slot cash storage box or table game drop box in the bill validator and through the slot machine licensee's surveillance system. Notwithstanding the foregoing, emergency slot cash storage boxes and emergency table game drop boxes for fully automated electronic gaming tables may be maintained without an asset number or a unique identification number, provided the word ''emergency'' is permanently imprinted, affixed or impressed thereon, and when put into use, are temporarily marked with the asset number of the slot machine or fully automated electronic gaming table to which the bill validator is attached.
(6) Be designed and installed in a manner that renders the slot machine or fully automated electronic gaming table inoperable in the event of the removal or absence of the slot cash storage box or table game drop box.
(f) A table game in a licensed facility that is not a fully automated electronic gaming table must have a secure tamper-resistant table game drop box attached to it in which the following shall be deposited:
(1) All cash exchanged at the gaming table for gaming chips and plaques.
(2) Issuance copies of Counter Checks exchanged at the gaming table for gaming chips and plaques.
(3) Copies of Fill Request Slips, Fill Slips, Credit Request Slips, Credit Slips and Table Inventory Slips.
(g) A table game drop box from a table game that is not a fully automated electronic gaming table must have:
(1) Two separate locks securing the contents placed into the table game drop box, the keys to which must be different from each other.
(2) A separate lock securing the table game drop box to the gaming table, the key to which must be different from each of the keys to the locks securing the contents of the table game drop box.
(3) A slot opening through which currency, value chips or poker rake chips for nonbanking games and required forms and documents can be inserted into the table game drop box.
(4) A mechanical device that must automatically close and lock the slot opening upon removal of the table game drop box from the gaming table.
(5) Permanently imprinted or impressed thereon and clearly visible either:
(i) A number corresponding to a unique permanent number on the gaming table to which the table game drop box is attached and a letter or letters which indicate the type of game.
(ii) The word ''emergency.''
(6) A table game drop box may also be identified by a bar code label that is securely affixed to the table game drop box for identification. Each bar code label affixed to a table game drop box must be:
(i) Encoded, at a minimum, with the information required under paragraph (5)(i).
(ii) Prepared in accordance with the slot machine licensee's approved internal controls.
(h) The key utilized to unlock the table game drop boxes from table games that are not fully automated electronic gaming tables shall be maintained and controlled by the security department.
(i) The key to one of the locks securing the contents of a table game drop box from a table game that is not a fully automated electronic gaming table shall be maintained and controlled by the finance department. The key to the second lock securing the contents of the table game drop box from a table game that is not a fully automated electronic gaming table shall be maintained and controlled by the casino compliance representatives.
(j) Prior to using a table game drop box labeled ''Emergency'' for a table game that is not a fully automated electronic gaming table, the certificate holder shall:
(1) Notify and obtain the verbal approval of the casino compliance representatives.
(2) Temporarily mark the emergency table game drop box with the number of the gaming table and a letter or letters that indicate the type of game.
§ 465a.18. Transportation of slot cash storage boxes and table game drop boxes to and from [bill validators] the gaming floor; storage.
(a) Slot machine licensees shall [file with the Bureau of Gaming Operations a schedule setting forth the specific times at which slot cash storage boxes will be brought to or removed from the bill validators along with specifications as to what areas of the gaming floor will be dropped on each pick-up day and the specific transportation route to be utilized from the gaming floor to the count room] submit and obtain the approval of the Bureau of Casino Compliance the plan for the distribution and collection of slot cash storage boxes and table game drop boxes. The plan must:
(1) Provide for the separate distribution and collection of table game drop boxes from table games that are not fully automated electronic gaming tables from slot cash storage boxes and table game drop boxes from table games that are fully automated electronic gaming tables.
(2) Include the time the distribution and collection of table game drop boxes from table games that are not fully automated electronic gaming tables, slot cash storage boxes and table game drop boxes from table games that are fully automated electronic gaming tables will begin.
(3) Specify which slot cash storage boxes will be picked up on each pick-up day.
(4) Specify the order in which the slot cash storage boxes and table game drop boxes will be distributed and collected.
(5) Specify the route that the drop team will utilize from the gaming floor to the count room.
(b) Slot machine licensees shall maintain [immediately] and make available to the Bureau of [Gaming Operations] Casino Compliance and the Pennsylvania State Police, a current list, with Board credential numbers, of all employees participating in the transportation of slot cash storage boxes and table game drop boxes to and from the gaming floor. [Any deviation from the schedule setting forth the specific times at which slot cash storage boxes will be brought to or removed from the bill validators, change in the areas to be dropped or the transportation route to the count room shall be noticed to the Bureau of Gaming Operations in advance.] The slot machine licensee shall file notice with the Bureau of Casino Compliance and obtain verbal approval from the casino compliance supervisor at the licensed facility prior to:
(1) Deviating from the schedule setting forth the specific times at which slot cash storage boxes or table game drop boxes are brought to or removed from the gaming floor.
(2) Changing which slot cash storage boxes will be picked up on each pick-up day.
(3) Altering the route to the count room.
(c) Table game drop boxes shall be removed from all gaming tables and fully automated electronic gaming tables once each gaming day regardless of whether or not the gaming table was open or closed during that gaming day. Table game drop boxes from table games that are not fully automated electronic gaming tables shall be collected separately from slot cash storage boxes and table game drop boxes from fully automated electronic gaming tables.
(d) Slot cash storage boxes [removed from bill validators] and table game drop boxes removed from bill validators or gaming tables shall be transported directly to, and secured in, the count room or a trolley storage area located immediately adjacent thereto, configured and secured by a minimum of three employees, at least one of which is a member of the security department and at least one of which is a member of the finance department.
(1) Upon its removal from a bill validator or gaming table, a slot cash storage box or table game drop box shall immediately be placed [immediately] in an enclosed trolley which is secured by two separately keyed locks. The [keys shall be maintained and controlled as follows:
(i) The key to one lock shall be maintained and controlled by the finance department.
(ii) The key to the second lock shall be maintained and controlled by the security department] key to one lock shall be maintained and controlled by the security department. The key to the other lock shall be maintained and controlled by the finance department. Access to the [security department's key] keys shall be controlled, at a minimum, by a sign-out and sign-in procedure contained in the slot machine licensee's internal controls. [The security department key shall be returned to its secure location immediately upon the completion of the collection and transportation of the slot cash storage boxes.] The security department key and the key controlled by finance shall be returned to its secure location after completion of the slot and table game count.
(2) Prior to the movement of any trolley [containing], which contains slot cash storage boxes or table game drop boxes, from the gaming floor into the count room, the drop team supervisor shall verify that the number of slot cash storage boxes [being transported] and table game drop boxes removed from the gaming floor equals the number of slot cash storage boxes and table game drop boxes scheduled to be collected that day and that the locks controlled by security and the finance department have been locked. For table game drop boxes removed from table games that are not fully automated electronic gaming tables, a floorperson or above may verify the number of table game drop boxes removed from the gaming floor instead of the drop team supervisor.
(3) A slot cash storage box or table game drop box being replaced by an emergency slot cash storage box or table game drop box shall be transported, using a trolley, directly to[,] and secured in[,] the count room by [a minimum of three employees,] at least one [of which is a] member of the finance department and [at least] one [of which is a] member of the security department.
(d) Slot cash storage boxes [not contained in a bill validator] and table game drop boxes that are not secured to a bill validator or a gaming table, including emergency slot cash storage boxes and table game drop boxes that are not actively in use, shall be stored in the count room or other secure area [outside the count room approved by the Board,] specified in the slot machine licensee's internal controls. These slot cash storage boxes and table game drop boxes shall be stored in an enclosed [storage] cabinet or trolley and secured in the cabinet or trolley by a separately keyed, double locking system. The [keys] key to one lock shall be maintained and controlled [as follows:
(1) The key to one lock shall be maintained and controlled by the finance department.
(2) The key to the second lock shall be maintained and controlled by the security department] by the security department and the key to the other lock shall be maintained and controlled by the finance department. Access to the [security department's key] keys shall be controlled, at a minimum, by a sign-out and sign-in procedure contained in the slot machine licensee's internal controls.
(e) Notwithstanding subsection (c), the security department may, immediately prior to the commencement of the count process, issue its key to the storage cabinet or trolley to a count room supervisor for the purpose of [allowing count room personnel to gain] gaining access to the slot cash storage boxes and table game drop boxes to be counted. A key transferred from the custody of the security department to the count room supervisor shall be returned immediately following the conclusion of the count of the slot cash storage boxes and table game drop boxes and the return of the empty emergency drop boxes and slot cash storage boxes or table game drop boxes to their respective storage cabinet or trolley by the count room supervisor. The security department shall establish in its internal controls a sign-out and sign-in procedure [which includes documentation of] documenting this transfer and a procedure governing the control of the key during any breaks taken by count room personnel.
(f) [If the central computer control system is not online prior to commencement of the drop of the slot cash storage boxes, a drop team supervisor shall contact the casino compliance representatives at the licensed facility to witness and certify the drop. The drop may not commence until a casino compliance representative is present.] When a gaming table on the gaming floor is not in use, the table game drop box for that table must remain attached to the gaming table.
(g) Prior to changing the type of table game offered or removing a slot machine or table game from the gaming floor, at least one security department employee and one finance department employee shall conduct an emergency drop.
§ 465a.19. Acceptance of tips or gratuities from patrons.
(a) Notwithstanding the requirements of § 461a.8(n) (relating to gaming vouchers), a key employee, box person, floorperson or any other gaming employee who serves in a supervisory position is prohibited from soliciting or accepting, and no other gaming employee may solicit, a tip or gratuity from a patron of the slot machine licensee [where he is employed]. The slot machine licensee may not permit any practices prohibited by this section.
(b) The slot machine licensee shall submit internal controls relating to the acceptance of tips or gratuities by dealers at banking and nonbanking table games.
(c) Except as permitted under subsection (g), all tips and gratuities received by dealers in a licensed facility shall be:
(1) Immediately deposited in a transparent locked box reserved for tips and gratuities. If Roulette chips are received as tips or gratuities at a Roulette table, the marker button indicating the specific value of the Roulette chips may not be removed until after the dealer, in the presence of a floorperson or above, has expeditiously converted the Roulette chips into value chips which shall then be immediately deposited in the transparent locked box reserved for tips and gratuities.
(2) Collected and accounted for at least once each gaming day.
(3) Placed in a common pool for distribution pro rata among all dealers in accordance with subsection (e).
(d) Upon receipt from a patron of a tip or gratuity, a dealer shall extend his arm in an overt motion and deposit the tip or gratuity in the locked box reserved for tips and gratuities.
(e) Tips and gratuities placed in a common pool shall be distributed pro rata among the dealers in the pool based upon the number of hours worked. In determining the number of hours which an employee has worked for purposes of tip pool distribution, a slot machine licensee may establish standards for distribution which include hours of vacation time, personal leave time or other authorized leave of absence in the number of hours worked by each employee. These standards shall apply uniformly to all employees, except that a slot machine licensee may establish different standards for full-time and part-time employees.
(f) Any distribution of tips and gratuities from a common tip pool under this section shall occur no more than once every 7 calendar days.
(g) Notwithstanding the requirements in subsection (c), a certificate holder that offers the game of Poker may either:
(1) Establish a separate common pool for tips and gratuities received by Poker dealers.
(2) Permit a Poker dealer to retain his own tips and gratuities, in which case the tips and gratuities received by a Poker dealer shall be deposited, in accordance with procedures in subsection (d), in a transparent locked box assigned to the particular dealer. The box shall be moved from table to table with the dealer.
(h) When a slot machine licensee elects to use the option in subsection (g)(2), at the end of the Poker dealer's shift, the dealer shall take the transparent locked box assigned to the dealer to a cage cashier. The cage cashier shall open the container and count the tips and gratuities in the presence of the Poker dealer and record the total amount of the tips and gratuities received by the dealer and either:
(1) Return the tips and gratuities to the dealer.
(2) Retain all or a portion of the tips and gratuities for inclusion in the dealer's paycheck.
(i) A certificate holder shall develop procedures for the reporting of dealer tips and gratuities to the Internal Revenue Service.
§ 465a.20. Personal check cashing.
* * * * * (b) Personal checks accepted under subsection (a) shall be presented by the patron directly to a [slot] cage cashier who shall:
(1) [Restrictively endorse] Endorse the check ''for deposit only'' to the bank account designated by the slot machine licensee.
* * * * * (5) For personal checks equaling or exceeding $500, verify the validity of the check directly with the commercial bank, savings bank, saving and loan association or credit union upon which it is drawn or obtain an authorization and guarantee of the check from a check verification and warranty service certified as a gaming service provider by the Board. The [slot] cage cashier shall document how the check verification was performed in connection with the acceptance of each personal check.
(6) Immediately exchange the personal check for cash in an amount equal to the amount for which the check is drawn or place the amount in a customer deposit account under § 465a.23 (relating to customer deposits) for subsequent use at the licensed facility. A slot machine licensee may not accept a check or multiple checks which in the aggregate exceed $2,500 per patron per gaming day, except as permitted in §§ 609a.15(c) and 609a.16(b) (relating to redemption of counter checks; and substitution of counter checks).
(Editor's Note: Chapter 609a will be adopted on or before the date of final adoption of this proposed rulemaking.)
(c) To record a patron's signature in a patron signature file, a [slot] cage cashier shall require the person for whom the file is to be created to present for examination the following:
(1) If the identity of the patron is to be confirmed in accordance with subsection (d)(1), one identification.
(2) If the identity of the patron is to be confirmed in accordance with subsection (d)(2), two forms of identification, at least one of which must contain a photograph or general physical description of the patron.
(d) Before a slot machine licensee may use a signature recorded in a patron signature file to verify the identity of a patron or the validity of a signature on a document, the slot machine licensee shall confirm the identity of the patron by either:
(1) Comparing the signature on the identification presented by the patron under subsection (c)(1) with the signature obtained from the patron and verifying the address of the patron's residence with a credit bureau, commercial bank or, if neither of these sources has the person's address on file or will not provide the information, with an alternative source, which does not include any identification credentials or other documentation presented by the patron at the [cashiers'] cage.
(2) Comparing the signature on each of two forms of the identification presented by the patron under subsection (c)(2) with the signature obtained from the patron and comparing the photograph or general physical description contained on at least one of the forms of identification with the patron's actual physical appearance.
(e) A patron signature file established and maintained by a slot machine licensee under subsection (c) must include, in addition to the patron's signature, the following:
* * * * * (7) The signature of the [slot] cage cashier or [cashiers'] cage supervisor who examined the identification of the patron and established the patron signature file. The signature will evidence that:
* * * * * § 465a.21. Wire transfers.
(a) A wire transfer accepted by a slot machine licensee on behalf of a patron under [§ 501.7 (relating to prohibition on check cashing)] § 501a.6 (relating to check cashing) to enable a patron to take part in gaming shall be recorded in the slot machine licensee's [cashiers'] cage accountability no later than the next gaming day.
(b) Prior to commencing acceptance of wire transfers for gaming purposes, a slot machine licensee shall establish a comprehensive system of internal controls addressing the acceptance, verification, accounting for and sending of wire transfers. The internal controls shall be submitted to and approved by the Board under § 465a.2 (relating to internal control systems and audit protocols).
(c) The internal control procedures developed and implemented by the slot machine licensee under subsection (b) must include:
(1) A [cashiers'] cage log to record the following information with regard to wire transfers accepted:
* * * * * (viii) The signature of the [cashiers'] cage employee receiving and recording the information required by this subsection.
(ix) A notation that the wire transfer has been reversed under subsection (d), when applicable.
(2) A requirement that a [cashiers'] cage supervisor other than the [cashiers'] cage employee who initially documented receipt of the wire transfer verify receipt of the wire transfer.
(3) A requirement that the [cashiers'] cage supervisor verifying receipt of the wire transfer document the verification process performed in the log required under paragraph (1) including:
(i) The method by which the receipt of the wire transfer was verified and, if verified by telephone, the name and title of the person providing the verification.
(ii) The date and time of verification.
(iii) The signature of the [cashiers'] cage supervisor verifying receipt of the wire transfer.
(4) The procedures used to:
(i) Establish, verify and document the identity of the patron.
(ii) Make the wire transfer proceeds available to the patron at the [cashiers'] cage.
(iii) Adjust the [cashiers'] cage accountability.
(5) A [cashiers'] cage log to record the following information with regard to wire transfers sent on behalf of a patron:
* * * * * (vi) The signature of the patron if the request to send a wire transfer is made in person at the [cashiers'] cage.
(vii) Documentation supporting the receipt of a request by the slot machine licensee to send a wire transfer on behalf of a patron if the request was not made in person at the [cashiers'] cage.
(viii) The signature of the [cashiers'] cage employee receiving and recording the information required by this subsection.
(ix) The signature of the [cashiers'] cage supervisor or accounting department supervisor authorizing the wire transfer.
(6) When sending a wire transfer on behalf of a patron, the procedures used to:
(i) Verify and document the identity of the patron.
(ii) Adjust the [cashiers'] cage accountability.
(d) A slot machine licensee, on the next gaming day, shall take all steps necessary to return to a patron by wire transfer an amount initially accepted by wire transfer if, at the expiration of 14 gaming days following the deposit into its operating account of a wire transfer which has no documented business purpose other than having been accepted to enable a patron to take part in gaming, both of the following circumstances exist:
(1) The wired funds remain in a slot machine licensee's operating account or [cashiers'] cage accountability.
(2) The patron has engaged in minimal or no slot or table game play.
* * * * * § 465a.22. Cash equivalents.
(a) The requirements in this subsection are not applicable to gaming chips or plaques.
(b) Prior to accepting cash equivalents for gaming purposes as permitted under § 501a.6 (relating to check cashing), a slot machine licensee shall establish a comprehensive system of internal controls addressing the acceptance and verification of cash equivalents. The internal controls shall be submitted to and approved by the Board under § 465a.2 (relating to internal control systems and audit protocols).
[(b)] (c) The internal control procedures developed and implemented by the slot machine licensee under subsection (a) must include:
(1) A requirement that [cashiers'] cage employees perform the specific verification procedures required by the issuer of each cash equivalent accepted. The slot machine licensee shall retain adequate documentation evidencing the verification of each cash equivalent.
(2) A requirement that [cashiers'] cage employees examine each cash equivalent for counterfeiting, forgery or alteration.
(3) When a slot machine licensee elects to incorporate into its verification procedures a level of reliance on previously accepted cash equivalents, the procedures must articulate the general parameters governing the reliance.
(4) Criteria for [cashiers'] cage supervisor involvement in the verification process.
* * * * * § 465a.23. Customer deposits.
(a) At the request of a patron, a slot machine licensee may hold cash, funds accepted by means of personal check in accordance with § 465a.20 (relating to personal check cashing) or wire transfer in accordance with § 465a.21 (relating to wire transfers) or cash equivalents accepted in accordance with § 465a.22 (relating to cash equivalents) for a patron's subsequent use at the licensed facility. For the purposes of this section, after complying with this chapter for acceptance and verification, noncash items shall be considered converted to cash and deposited as cash for credit to the patron in a customer deposit account maintained in the [cashiers'] cage.
(b) Prior to agreeing to hold a patron's cash, funds accepted by means of personal check in accordance with § 465a.20 or wire transfer in accordance with § 465a.21 or cash equivalents accepted in accordance with § 465a.22 for a patron's subsequent use at the licensed facility, each slot machine licensee shall establish a comprehensive system of internal controls addressing the receipt and withdrawal of a customer deposit. The internal controls shall be submitted to and approved by the Board under § 465a.2 (relating to internal control systems and audit protocols).
(c) The internal control procedures developed and implemented by the slot machine licensee under subsection (b) must include:
(1) A requirement that customer deposits be accepted at the [cashiers'] cage.
(2) A requirement that customer deposits be withdrawn by the patron at the [cashiers'] cage or upon receipt by the slot machine licensee of a written request for withdrawal whose validity has been established.
(3) A requirement that the patron receive a receipt for any customer deposit accepted reflecting the total amount deposited, the date of the deposit and the signature of the [cashiers'] cage employee accepting the customer deposit.
* * * * * § 465a.24. Count room characteristics.
(a) A slot machine licensee shall have adjacent or proximate to the [cashiers'] cage a room, to be known as a count room, specifically designated, designed and used for counting the contents of slot cash storage boxes and table game drop boxes.
* * * * * (c) The following must be located within the count room:
(1) A table constructed of clear glass or similar material for the emptying, counting and recording of the contents of slot cash storage boxes and table game drop boxes.
(2) Surveillance cameras capable of video monitoring of:
(i) The entire count process.
(ii) The interior of the count room, including any storage cabinets or trolleys used to store slot cash storage boxes and table game drop boxes and any Board-approved trolley storage area located adjacent to the count room.
§ 465a.25. Counting and recording of slot cash storage boxes and table game drop boxes.
[(a) A slot machine licensee shall file with the Bureau of Gaming Operations a schedule setting forth the specific times during which the contents of slot cash storage boxes are to be counted and recorded. Any deviation from the schedule shall be noticed to the Bureau Gaming Operations and the casino compliance supervisor at the licensed facility in advance.
(b) Computerized equipment utilized to count and strap currency, gaming vouchers and coupons must:
(1) Automatically provide two separate counts of the funds at different stages of the count process and, if the separate counts are not in agreement, document the discrepancy.
(2) Be capable of determining the value of a gaming voucher or coupon by independently examining information printed on the gaming voucher or coupon. The information is used by the counting equipment to either calculate the value internally or obtain the value directly from the gaming voucher system or coupon system in a secure manner. If the gaming voucher system is utilized to obtain the value of a gaming voucher or coupon, the gaming voucher system must perform a calculation or integrity check to ensure that the value has not been altered in the system in any manner since the time of issuance.
(c) Persons accessing the count room when uncounted funds are present shall wear clothing without any pockets or other compartments with the exception of representatives of the Board, the Department, the Pennsylvania State Police, the security department and the internal audit department.
(d) Persons present in the count room may not:
(1) Carry a handbag or other container unless it is transparent.
(2) Remove their hands from or return them to a position on or above the count table or counting equipment unless the backs and palms of the hands are first held straight out and exposed to the view of other members of the count team and a surveillance camera.
(e) Immediately prior to the commencement of the count, a count room employee shall notify the surveillance department that the count is about to begin to facilitate the recording, under § 465a.9(e) (relating to surveillance system; surveillance department control; surveillance department restriction), of the entire count process.
(f) Prior to commencing gaming operations, a slot machine licensee shall establish a comprehensive system of internal controls addressing the opening, counting and recording of the contents of slot cash storage boxes. The internal controls shall be submitted to and approved by the Board under § 465a.2 (relating to internal control systems and audit protocols).
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