[50 Pa.B. 4248]
[Saturday, August 22, 2020]
[Continued from previous Web Page]
CHAPTER 812a. INTERACTIVE GAMING
PLAYER ACCOUNTSSec.
812a.1. Definitions. 812a.2. Player account registration. 812a.3. Account security. 812a.4. Single account requirement. 812a.5. Account terms and conditions disclosures. 812a.6. Self-exclusion list. 812a.7. Player funding of accounts. 812a.8. Player loyalty programs. 812a.9. Player account controls. 812a.10. Player withdrawals. 812a.11. Player account statements. 812a.12. Suspended accounts. 812a.13. Dormant accounts. 812a.14. Use of player data. § 812a.1. Definitions.
The following words and terms, when used in this chapter, have the following meanings, unless the context clearly indicates otherwise:
Electronic identifier—A unique identifier, such as a username or account number, other than personal identifying information (for example, a Social Security number), used to identify a player.
Player session—A player session consists of all activities and communications performed by an authorized registered player and the interactive gaming system between the time the registered player logs in to the interactive gaming system and the time the registered player logs out or is logged out of the interactive gaming system.
Strong authentication—A method that is intrinsically stringent enough to ensure the security of the system it protects by withstanding any attacks it is likely to encounter by combining at least two mutually-independent factors so that the compromise of one method should not lead to the compromise of the second and includes one nonreusable element, which cannot easily be reproduced or stolen from the Internet, to verify the identity of a registered player.
§ 812a.2. Player account registration.
(a) Prior to engaging in interactive gaming, a player shall establish an interactive gaming account.
(b) To establish an interactive gaming account, the player shall provide all of the following information:
(1) The player's legal name.
(2) The player's date of birth.
(3) The entire or last four digits of the player's Social Security number, if voluntarily provided, or equivalent for a foreign player such as a passport or taxpayer identification number.
(4) The player's address.
(5) The player's e-mail address.
(6) The player's telephone number.
(7) Any other information collected from the player to verify his identity.
(c) An interactive gaming certificateholder or interactive gaming operator shall create and maintain an electronic player file containing the information the player submitted to establish the player account.
(d) The electronic player file created by an interactive gaming certificateholder or interactive gaming operator must encrypt the information in an electronic player file.
(e) The interactive gaming certificateholder or interactive gaming operator shall verify the player's identity and record the document number of the government-issued credential examined, or other methodology for remote, multisourced authentication, which may include third-party and governmental databases, as approved by the Board.
(f) The interactive gaming certificateholder or interactive gaming operator shall verify that the player is of the legal age of 21 years of age, not self-excluded or otherwise prohibited from participation in interactive gaming.
(g) The interactive gaming certificateholder or interactive gaming operator shall require the player to affirm that the information provided to the interactive gaming certificateholder is accurate.
(h) The interactive gaming certificateholder or interactive gaming operator shall record the player's acceptance of the interactive gaming certificateholder's terms and conditions to participate in interactive gaming.
(i) The interactive gaming certificateholder or interactive gaming operator shall record the player's acknowledgement that the legal age for interactive gaming is 21 years of age and that he is prohibited from allowing any other person to access or use his interactive gaming account.
(j) The interactive gaming certificateholder or interactive gaming operator shall record the player's acknowledgement that any violations of the interactive gaming regulations are subject to the penalties provided in the act and may result in criminal prosecution under 18 Pa.C.S. (relating to Crimes Code).
(k) The interactive gaming certificateholder or interactive gaming operator shall require the player to establish a password or other access security feature as approved by the Board and advise the player of the ability to utilize strong authentication login protection.
(l) The interactive gaming certificateholder or interactive gaming operator shall notify the player of the establishment of the account by e-mail or first class mail.
§ 812a.3. Account security.
(a) An interactive gaming system must utilize sufficient security to ensure player access is appropriately limited to the registered account holder. Unless otherwise authorized by the Board, security measures must include, at a minimum, all of the following:
(1) A username.
(2) A password of sufficient length and complexity to ensure its effectiveness.
(3) Upon account creation, the option for users to choose strong authentication login protection.
(4) When a player logs into his registered interactive gaming account, the system must display the date and time of the player's previous log on.
(5) An option to permit a player to elect to receive an electronic notification to the player's registered e-mail address, cellular phone or other device each time an interactive gaming account is accessed.
(6) The interactive gaming system must require a player to re-enter his username and password after 15 minutes of user inactivity.
(b) An interactive gaming certificateholder or interactive gaming operator may not permit the creation of anonymous interactive gaming accounts or accounts using fictitious names. A registered player may, while engaged in interactive gaming, represent himself using a screen name other than his actual name.
(c) An interactive gaming system must provide an account statement with account details to a player, on demand, which must include information as required under this chapter.
(d) An interactive gaming system must utilize sufficient security to ensure third-party access to player accounts is limited as follows:
(1) Network shared drives containing application files and data for interactive gaming system must be secured so that only authorized personnel may gain access.
(2) Login accounts and passwords required to administer network and other equipment are secured so that only authorized Information Technology (IT) personnel from the interactive gaming certificateholder or interactive gaming operator may gain access to these devices.
(3) Remote access by vendor personnel to any component of the interactive gaming system is allowed for purposes of support or updates and is enabled only when approved by authorized IT personnel employed by the technology provider.
(e) Interactive gaming certificateholders and interactive gaming operators may utilize third-party vendors to verify player information so long as those vendors are licensed by the Board when required and the agreements related to the provided services is submitted to the Board.
§ 812a.4. Single account requirement.
(a) A player shall have only one interactive gaming account for each interactive gaming certificateholder or interactive gaming operator. Each interactive gaming account must be nontransferable, unique to the player who establishes the account, and distinct from any other account number that the player may have established with the interactive gaming certificateholder or interactive gaming operator for noninteractive gaming activity.
(b) Each registered player account shall be treated independently and players may not be permitted to transfer funds between accounts held with different interactive gaming certificateholders or interactive gaming operators. Registered players are prohibited from transferring funds to an account held by another player.
(c) To ensure compliance with this subpart, interactive gaming certificateholders and interactive gaming operators shall:
(1) Record and maintain the physical location of the registered player while logged in to the interactive gaming account.
(2) Ensure that a registered player does not occupy more than one position at a game at any given time unless otherwise approved by the Board to permit a registered player to occupy more than one position at a game at any given time.
§ 812a.5. Account terms and conditions disclosures.
(a) During the registration process the player shall agree to the terms and conditions which govern the relationship between the interactive gaming certificateholder or interactive gaming operator and the player. The terms and conditions must include a privacy policy which governs the protection and use of the player's data.
(b) The terms and conditions provided to players by interactive gaming certificateholders and interactive gaming operators shall be submitted to the Bureau of Gaming Operations for review. The terms and conditions must contain, at minimum, all of the following:
(1) The name and address of the interactive gaming certificateholder or interactive gaming operator.
(2) A statement that the interactive gaming certificateholder or interactive gaming operator is licensed and regulated by the Board for the purposes of operating and offering interactive gaming services in this Commonwealth.
(3) A requirement that the player acknowledges that he has read the terms and conditions and agrees to be bound by them.
(4) A requirement that the player will comply with all applicable laws, statutes and regulations.
(5) A statement that no individual under 21 years of age may participate in interactive gaming and that it is a criminal offense to allow a person who is not legally of age to participate in interactive gaming in this Commonwealth.
(6) A statement that the player consents to verification of registration information including name, address, date of birth, Social Security number, passport identification (for non-United States residents) and any other identification information required to confirm age and identity.
(7) A statement that the player consents to verification of his location for the duration of play of interactive games.
(8) A statement that players have the right to set responsible gaming limits and to self-exclude from interactive gaming.
(9) A dispute resolution policy including notifying players of their right to file a complaint with the Board.
(10) A player disconnection policy.
(11) Any other information that may be required by the Board.
§ 812a.6. Self-exclusion list.
(a) All interactive gaming certificateholders and interactive gaming operators shall have a link on its interactive gaming web site to the self-exclusion page of the Board web site.
(b) Any player seeking to self-exclude from interactive gaming shall follow the procedures in the Board's regulations.
§ 812a.7. Player funding of accounts.
(a) A player's interactive gaming account may be funded through the use of all of the following:
(1) Cash deposits made directly with the interactive gaming certificateholder or interactive gaming operator.
(2) Personal checks, cashier's checks, wire transfer and money order deposits made directly or mailed to the interactive gaming certificateholder or interactive gaming operator.
(3) A player's credit card or debit card, including prepaid cards.
(4) A player's deposit of cash, gaming vouchers or gaming chips at a cashiering location approved by the Board.
(5) A player's reloadable prepaid card, which has been verified as being issued to the player and is nontransferable.
(6) Cash complimentaries, promotional credits or bonus credits.
(7) Winnings.
(8) Automated clearing house (ACH) transfer, provided that the interactive gaming certificateholder or interactive gaming operator has security measures and controls to prevent ACH fraud. A failed ACH deposit attempt may not be considered fraudulent if the player has successfully deposited funds through an ACH transfer on a previous occasion with no outstanding chargebacks. If the interactive gaming certificateholder or interactive gaming operator suspects fraud after multiple failed ACH deposit attempts, the interactive gaming certificateholder or interactive gaming operator may temporarily freeze or suspend the player's account to investigate and, if the interactive gaming certificateholder or interactive gaming operator determines that fraud has occurred, suspend the player's account.
(9) Adjustments made by the interactive gaming certificateholder or interactive gaming operator following the resolution of disputes provided there is documented notification to the player.
(10) Any other means as approved by the Board.
(b) An interactive gaming certificateholder or interactive gaming operator shall neither extend credit to a player nor allow the deposit of funds into an interactive gaming account that are derived from the extension of credit by affiliates or agents of the interactive gaming certificateholder or interactive gaming operator.
(c) A player's interactive gaming account may not have a negative account balance as a result of the placement of any wager in the interactive gaming system.
(d) Player account balances must be updated after each game cycle to ensure that sufficient funds are available for any future real money games the player may choose to play.
(e) Interactive gaming certificateholders or interactive gaming operators shall not accept or facilitate a wager:
(1) On any interactive game not approved by the Board for play in this Commonwealth.
(2) On any interactive game which the certificateholder or operator knows or reasonably should know is not between individuals.
(3) On any interactive game which the certificateholder or operator knows or reasonably should know is made by a person who has elected to temporarily suspend his or her interactive gaming account and the period of temporary suspension has not expired.
(4) On any interactive game which the certificateholder or operator knows or reasonably should know is made by a person on the interactive gaming self-exclusion list or the Board's involuntary exclusion list as it pertains to interactive gaming.
(5) From a person who the interactive gaming certificateholder or interactive gaming operator knows or reasonably should know is placing the wager in violation of State or Federal law.
(6) From any licensed individual who is not permitted to participate in interactive gaming by virtue of his position with an interactive gaming certificateholder, interactive gaming operator or other affiliated entity.
(f) All adjustments to interactive gaming accounts for amounts of $500 or under shall be periodically reviewed by supervisory personnel as set forth in the interactive gaming certificateholder's or interactive gaming operator's internal controls. All other adjustments shall be authorized by supervisory personnel prior to being entered.
§ 812a.8. Player loyalty programs.
If player loyalty programs are supported by an interactive gaming system, all of the following must apply:
(1) Redemption of registered player loyalty points earned must be by a secure transaction that automatically debits the points balance for the value of the prize redeemed.
(2) All registered player loyalty database transactions are to be recorded by the interactive gaming system. If the player loyalty program is provided by an external service provider, the interactive gaming system must be capable of securely communicating with that service.
(3) The interactive gaming system must make readily accessible to the registered player all terms and conditions governing each available promotional or bonus feature.
(4) The terms and conditions must be clear and unambiguous, especially when bonuses or promotions are limited to certain tables or nontournament play, or when other specific conditions apply.
§ 812a.9. Player account controls.
(a) A player session is started when a player logs in to the interactive gaming system.
(1) A player must be provided with the electronic identifier created by the interactive gaming certificateholder or interactive gaming operator, if applicable, and a password to start a session.
(2) The interactive gaming system must allow players to change their passwords.
(3) When a player has forgotten his password/PIN, the interactive gaming system must provide a secure process for the reauthentication of the player and the retrieval or resetting, or both, of the password/PIN. Processes for dealing with lost player user IDs or passwords must be clearly described to the player.
(4) When a player logs in to the interactive gaming system, the date and time of his prior player session must be displayed.
(5) Each player session must have a unique identifier assigned by the interactive gaming system which distinguishes the current session from previous and future sessions.
(b) During a peer-to-peer game, the software must permit a player to set an away from computer status (that is, self-imposed session inactivity). This functionality must be fully described in the help screens or applicable terms and conditions.
(1) The away from computer status must disallow all play and also cause the player's turn to be automatically skipped during any round of play which takes place while this status is active.
(2) If a player sets an away from computer status during the middle of a round of play, he automatically forfeits play for that round (for example, for a round of poker, the software must automatically fold the player's hand during the next round of betting).
(3) If a player performs any game action within the game window while in an away from computer status, the status must be removed and the player will be enrolled into the next round of play. Nongame sensitive actions, such as accessing the help menu from the game window do not require this status to be removed.
(4) If action has not been taken by the player within the time period specified in the help screens or the terms and conditions, or both, the player must be automatically placed into the away from computer status.
(5) If a player has been in the away from computer status for over 30 minutes, the player must be automatically logged out of the game or player account, or both.
(c) Interactive gaming systems must employ a mechanism that detects session inactivity and terminates a player session when applicable.
(1) If the interactive gaming system fails to receive a response from the interactive gaming device within 30 minutes, whether the player has been in away from computer mode or not, the interactive gaming system must implement a user inactivity timeout and terminate the player session.
(2) If a player session is terminated due to player inactivity timeout, the interactive gaming device must display to the player the player session termination (that is, the user inactivity timeout) upon the player's next attempted action on the interactive gaming system.
(3) Further game play is not permitted until the interactive gaming system and the interactive gaming device establish a new session.
(d) A player session ends when:
(1) The player notifies the interactive gaming system that the session is finished (for example, logs out).
(2) A session inactivity timeout is reached.
(3) The interactive gaming system terminates the session.
(i) When the interactive gaming system terminates a player session, a record must be written to an audit file that includes the termination reason.
(ii) The interactive gaming system must attempt to send a session finished message to the interactive gaming device each time a session is terminated by the interactive gaming system.
(e) The Board's Responsible Gaming logo linking to a responsible gaming page shall be placed at the top of the interactive gaming web site. The responsible gaming page must contain, at a minimum, all of the following:
(1) Information about potential risks associated with gambling and where to get help for a gambling problem.
(2) A list of the responsible gaming measures that can be invoked by the player, such as player session time limits and bet limits, and an option to enable the player to invoke those measures.
(3) Mechanisms which detect unauthorized use of the player's account, such as observing the Last Log in Time Display, the IP address of the last login and reviewing financial account information.
(4) A link to the terms and conditions that the player agreed to be bound to by entering and playing on the site.
(5) A link to the applicable privacy policy.
(6) A link to Board's web site.
(f) All links to player protection services (for example, self-exclusion and other player-imposed limits) provided by third parties are to be tested by the interactive gaming certificateholder or interactive gaming operator periodically as required by the Board. Game play may not occur when links used to supply information on player protection services are not displayed or are not operational. When the link to player protection services is no longer available, the interactive gaming certificateholder or interactive gaming operator shall provide an alternative support service.
(g) Players must be provided with a clear mechanism to impose self-limitations for gaming parameters including deposits, wagers, losses and player session durations as required by the Board. The self-limitation mechanism must provide all of the following functionality:
(1) Any decrease to self-limitations for gaming must be effective no later than the player's next login. Any increase to these limits must become effective only after the time-period of the previous limit has expired and the player reaffirms the requested increase.
(i) For example, a player sets a $1,000 monthly deposit limit on the 1st day of the month. The player may not increase this limit to more than $1,000 until the 1st day of the following month. The same player may decrease the limit to less than $1,000 at any point, and shall be effective at the player's next login.
(2) A deposit limit as determined by the player must be offered on a daily, weekly and monthly basis, and must specify the maximum amount of money a player may deposit into his interactive gaming account during the designated period of time.
(3) A spend limit as determined by the player must be offered on a daily, weekly and monthly basis, and must specify the maximum amount of player deposits that may be put at risk during a designated period of time.
(4) A single wager limit as determined by the player must be offered and must specify the maximum amount of any single wager a player may put at risk in a single wager in an interactive game.
(i) This single wager limit is not applicable for peer-to-peer poker games offered by interactive gaming certificateholders or operators.
(ii) Notwithstanding the provisions of subsection (g)(1), a requested increase in the player's single wager limit (that is, from $50 to $100) shall not take effect for 24 hours after the request is made.
(5) A time-based limit as determined by the player must be offered on a daily basis and must specify the maximum amount of time that a player may spend playing on an interactive gaming system, provided that if the time-based limit is reached a player will be permitted to complete any round of play, or active or prepaid tournament.
(6) A table limit as determined by the player must be offered and must specify the maximum amount a registered player may bring to a peer-to-peer interactive gaming table.
(7) The self-limitations set by a player may not override any system imposed limitations or contradict information within the game rules.
(h) The interactive gaming system must be capable of applying system-imposed limits as required by the terms and conditions agreed to by the player upon registration and as required by the Board. System-imposed limits must adhere to all of the following:
(1) Players must be notified in advance of any system-imposed limits and their effective dates.
(2) Once updated, system-imposed limits must be consistent with what is disclosed to the player.
(3) Upon receiving any system-limitation request, the interactive gaming system must ensure that all specified limits are correctly implemented immediately or at a specified time (that is, next login, next day, and the like) that was clearly indicated to the player.
(4) In cases when system-imposed limitation values (for example, deposit, wager, loss and player session duration) are greater than self-imposed player limit values, the system-imposed limitations must take priority.
(i) Players must be provided with an easy and obvious mechanism to temporarily suspend his or her interactive gaming account. The temporary suspension mechanism must provide all of the following functionality:
(1) The player must be provided with the option to temporarily suspended his or her interactive gaming account for a specified period of time as defined in the terms and conditions, or indefinitely.
(2) In the case of temporary suspension, the interactive gaming system must ensure that:
(i) Immediately upon processing the temporary suspension, new bets or deposits are not accepted from that player until the temporary suspension has expired.
(ii) During the temporary suspension period, the player is not prevented from withdrawing any or all of his account balance, provided that the interactive gaming system acknowledges that the funds have cleared.
(iii) In the case of indefinite temporary suspension, the interactive gaming system must ensure that:
(A) The player is paid in full for his account balance, provided that the interactive gaming system acknowledges that the funds have cleared.
(B) All player accounts must be closed or deactivated.
(j) The interactive gaming system must provide a clear mechanism to advise the player of the right to make a complaint against the interactive gaming certificateholder, interactive gaming operator or another player (that is, when collusion is suspected or when a player is disruptive or abusive).
§ 812a.10. Player withdrawals.
(a) An interactive gaming certificateholder or interactive gaming operator shall establish protocols for players to withdraw funds, whether an interactive gaming account is open or closed.
(b) An interactive gaming certificateholder or interactive gaming operator shall prevent unauthorized withdrawals from an interactive gaming account.
(c) Funds may be withdrawn from a player's interactive gaming account for all of the following:
(1) The funding of game play.
(2) A cash-out at the cashier's cage upon player's request.
(3) A cash-out through the issuance of a check from the interactive gaming certificateholder or interactive gaming operator.
(4) A cash-out transfer to a player's reloadable prepaid cash card, which has been verified as being issued to the player and is nontransferable.
(5) Adjustments made by the interactive gaming certificateholder or interactive gaming operator following the resolution of disputes provided there is documented notification to the player.
(6) Cash-out transfers directly to the player's individual account with a bank or other financial institution (banking account) provided that the interactive gaming certificateholder or interactive gaming operator verifies the validity of the account with the financial institution.
(7) Any other means approved by the Board.
(d) An interactive gaming certificateholder or interactive gaming operator may not permit a player to transfer funds to another player.
§ 812a.11. Player account statements.
(a) At the request of a player, interactive gaming systems must provide an interactive gaming account statement which must include detailed account activity for at least the 6 months preceding the request. In addition, an interactive gaming system must, upon request, be capable of providing a summary statement of all player activity during the past year. Information to be provided on the summary statement must include, at a minimum, all of the following:
(1) Deposits to the interactive gaming account.
(2) Withdrawals from the interactive gaming account.
(3) Win or loss statistics.
(4) Beginning and ending account balances.
(5) Self-imposed responsible gaming limit history, if applicable.
(b) Account statements must be sent to the registered address (e-mail or first class) of the player upon request for the time period specified.
§ 812a.12. Suspended accounts.
(a) Interactive gaming systems must employ a mechanism to place an interactive gaming account in a suspended mode:
(1) When requested by the player for a specified period of time, which may not be less than 72 hours.
(2) When required by the Board.
(3) When initiated by an interactive gaming certificateholder or interactive gaming operator that has evidence to indicate all of the following:
(i) Illegal activity.
(ii) A negative player account balance.
(iii) A violation of the terms of service has taken place on an authorized registered player's interactive gaming account.
(b) When an interactive gaming account is in a suspended mode, the interactive gaming certificateholder or interactive gaming operator may not remove funds from the account without prior approval from the Board. In addition, the interactive gaming system must do all of the following:
(1) Prevent the player from engaging in interactive gaming.
(2) Prevent the player from depositing funds.
(3) Prevent the player from withdrawing funds from his interactive gaming account, unless the suspended mode was initiated by the player.
(4) Prevent the player from making changes to his interactive gaming account.
(5) Prevent the removal of the interactive gaming account from the interactive gaming system.
(6) Prominently display to the authorized player that the account is in a suspended mode, the restrictions placed on the account and any further course of action needed to remove the suspended mode.
(c) An interactive gaming certificateholder or interactive gaming operator shall notify the player by mail (first class or e-mail) whenever his interactive gaming account has been closed or placed in a suspended mode. The notification must include the restrictions placed on the account and any further course of action needed to remove the restriction.
(d) A suspended account may be restored:
(1) Upon expiration of the time period established by the player.
(2) When permission is granted by the Board.
(3) When the interactive gaming certificateholder or interactive gaming operator has lifted the suspended status.
§ 812a.13. Dormant accounts.
(a) Interactive gaming certificateholders and interactive gaming operators shall provide notification to the player at the player's registered address (physical or electronic) if the player's interactive gaming account remains dormant for 1 year.
(b) An interactive gaming account will be deemed dormant if there is no activity (login, game play, withdrawal, and the like) for 2 years.
(c) Funds remaining on deposit in an interactive gaming account which is dormant and for which the player has not requested payment must be abandoned 60 days after the notice in subsection (b) is provided. Interactive gaming certificateholders and interactive gaming operators shall report abandoned funds from dormant accounts in accordance with rules and regulations on abandoned and unclaimed property set forth by the Pennsylvania Treasury, Bureau of Abandoned and Unclaimed Property.
§ 812a.14. Use of player data.
(a) An interactive gaming certificateholder, interactive gaming operator, or an employee or other person engaged in duties related to the conduct of interactive gaming may not disclose information about the name of a player, or other identifying information.
(b) Interactive gaming certificateholders or interactive gaming operators with employees who have direct contact with players by phone, e-mail, electronic chat or other means shall implement training for those employees, at the start of their employment and at regular intervals thereafter, addressing recognition of the nature and symptoms of problem gambling behavior and how to assist players in obtaining information regarding help for a gambling problem and self-exclusion program.
CHAPTER 813a. INTERACTIVE GAMING ADVERTISEMENTS, PROMOTIONS AND TOURNAMENTS Sec.
813a.1. Definitions. 813a.2. Advertising. 813a.3. Promotions. 813a.4. Interactive gaming tournaments. 813a.5. Record retention and reports. § 813a.1. Definitions.
The following words and terms, when used in this chapter, have the following meanings, unless the context clearly indicates otherwise:
Celebrity player—A well-known or professional interactive gaming player who is under agreement with an interactive gaming certificateholder or interactive gaming operator whereby the interactive gaming certificateholder or interactive gaming operator pays the celebrity player a fixed sum to engage in interactive gaming with the certificateholder's or operator's players as an advertising or promotional enticement to its customers.
Promotion—An event conducted by an interactive gaming certificateholder or an interactive gaming operator that provides or offers registered or prospective players cash, credits, merchandise, coupons, players club credits, or points, bonuses or anything else of value to entice the player to wager with the interactive gaming certificateholder or interactive gaming operator.
Restricted interactive gaming credit—Interactive gaming funds that cannot be cashed out by the player until the wagering requirements or other restrictions associated with those funds are met in accordance with disclosed terms and conditions.
§ 813a.2. Advertising.
(a) Interactive gaming certificateholders and interactive gaming operators shall comply with § 501a.7 (relating to advertising).
(b) All interactive gaming advertisements exclusively directed to residents of this Commonwealth shall be co-branded, clearly and prominently displaying the name or logo, or both of the interactive gaming certificateholder and interactive gaming operator in equal size and quality, including but not limited to:
(i) Television or radio advertisements relating to the availability of interactive gaming or sports wagering in this Commonwealth.
(ii) Direct mail pieces, e-mails, or text messages sent to residents of this Commonwealth.
(iii) Billboards located in this Commonwealth.
(iv) Newspaper, magazine and other print publications that are based in this Commonwealth, including online editions of these publications.
(c) Advertising utilized by interactive gaming certificateholders and interactive gaming operators may not:
(1) Consist of indecent or offensive graphics or audio, or both.
(2) Obscure the game play area or obstruct a game in progress.
(3) Contain content that contradicts the game rules or terms and conditions.
(4) Specifically target players which have been excluded from play.
(d) Interactive gaming certificateholders and interactive gaming operators may utilize celebrity or other players to participate in peer-to-peer games for advertising or publicity purposes provided:
(1) The interactive gaming certificateholder or an interactive gaming operator clearly identifies the celebrity player to the players.
(2) The interactive gaming certificateholder or an interactive gaming operator does not realize a profit beyond the rake for hosting the celebrity player.
(3) The interactive gaming certificateholder or an interactive gaming operator shall include winnings by the celebrity player in its gross gaming revenue if the certificateholder or licensee does not permit the celebrity player to retain these funds.
(e) An interactive gaming certificateholder or an interactive gaming operator that contracts with a celebrity player to advertise or promote its services may fund the celebrity player's interactive gaming account in full or in part. The certificateholder or licensee may also pay the celebrity player a one-time or flat fee for his services.
(f) A celebrity player engaged in interactive gaming in this Commonwealth under an agreement with an interactive gaming certificateholder or an interactive gaming operator for advertising or promotional purposes may or may not utilize his own funds to wager.
§ 813a.3. Promotions.
(a) An interactive gaming certificateholder or interactive gaming operator shall notify and provide to the Board, at least 2 days prior to implementing a promotion, terms and conditions of each promotion. The terms and conditions must include, at a minimum, all of the following:
(1) A description of what is being offered as part of the promotion.
(2) The dates and times that the promotion is being conducted.
(3) The persons who are eligible to participate in the promotion.
(4) The required action to receive whatever is being offered as part of the promotion.
(5) The procedure to claim or redeem the promotional offer, if applicable.
(6) Registration procedures.
(7) Limitations on participation.
(8) Wagering requirements and limitations by type of game.
(9) The order in which funds are used for wagering.
(10) Eligible games.
(11) Any restrictions on the withdrawal of funds.
(12) Rules regarding cancellation.
(13) The statement ''If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.''
(14) Any other information the Board may require.
(b) An interactive gaming certificateholder or an interactive gaming operator shall designate one employee responsible for providing promotions to the Board. The designated employee shall provide a signed attestation with the submitted promotion indicating the employee has reviewed the promotion for compliance with Board regulations. The designated employee shall serve as the point of contact between a certificateholder or a licensee and the Board on all submitted promotions.
(c) An interactive gaming certificateholder or interactive gaming operator shall be responsible for providing the terms and conditions of promotions and the conduct of all promotions offered directly or indirectly by a third-party vendor or marketing affiliate on behalf of the interactive gaming certificateholder or an interactive gaming operator.
(d) The terms and conditions of all promotions communicated to players must be posted on the interactive gaming certificateholder's home webpage as well as any skins the interactive gaming certificateholder operates or an interactive gaming operator operates on behalf of an interactive gaming certificateholder. The terms and conditions must be stated in a clear and conspicuous manner using plain language and be readily accessible and available for review for the duration of the promotion (even after player accepts a promotion).
(e) An interactive gaming certificateholder or interactive gaming operator shall provide a clear and conspicuous method for a player to cancel his participation in a promotion that utilizes restricted interactive gaming credits. Upon request for cancellation, the interactive gaming certificateholder or interactive gaming operator shall inform the player of the amount of unrestricted funds that will be returned upon cancellation and the value of restricted funds that will be removed from the player's interactive gaming account. If the player elects to proceed with cancellation, unrestricted funds remaining in a player's interactive gaming account must be returned in accordance with the terms and conditions.
(f) An interactive gaming certificateholder or interactive gaming operator may not, once a player has met the terms of a promotion, cap or limit winnings earned while participating in the promotion.
(g) An interactive gaming certificateholder or an interactive gaming operator may be required to discontinue, as expeditiously as possible, the use of a particular promotion upon receipt of written notice from the Board that the Board has determined that the use of the particular promotion in, or with respect to, this Commonwealth could adversely impact the public or the integrity of gaming.
(h) An interactive gaming certificateholder or interactive gaming operator may not offer or conduct a promotion which violates any Federal, State or local law.
(i) An interactive gaming certificateholder or an interactive gaming operator shall develop and submit to the Board, as part of the submission required as part of the certificateholder's or licensee's internal controls, procedures governing the conduct of all promotions to be offered by an interactive gaming certificateholder or interactive gaming operator.
§ 813a.4. Interactive gaming tournaments.
(a) An organized event that permits a player to purchase or be awarded the opportunity to engage in competitive play against other players (that is, a tournament) may be permitted providing all of the following:
(1) Prior to conducting an interactive gaming tournament, an interactive gaming certificateholder or an interactive gaming operator shall file for approval of the terms and conditions of each interactive gaming tournament type with the Bureau of Gaming Operations as part of the certificateholder's or licensee's internal controls. The terms and conditions shall be followed and include, at a minimum, all of the following:
(i) Game type (for example, hold'em poker).
(ii) Rules concerning tournament play and participation.
(iii) All conditions registered players shall meet to qualify for entry into, and advancement through, the tournament.
(iv) Any conditions concerning late arrivals or complete tournament no-shows and how auto-blind posting or initial entry purchase, or both, is handled.
(v) Funding source amounts comprising the prize pool (for example, buy-ins, re-buys or add-ons).
(vi) Prize structure on payout.
(vii) Methodology for determining win.
(viii) Any other information as the Board may require.
(2) While enabled for tournament play, a game may not accept real money from any source, nor pay out real money in any way, and must utilize tournament specific credits, points or chips which do not have cash value.
(b) The terms and conditions of all interactive gaming tournaments communicated to players shall be posted on the interactive gaming web site and stated in a clear and conspicuous manner using plain language. The terms and conditions of each interactive gaming tournament must be readily accessible and remain available for review by the player until the interactive gaming tournament is complete.
(c) An interactive gaming certificateholder or an interactive gaming operator may be required to discontinue, as expeditiously as possible, an interactive gaming tournament upon receipt of written notice from the Board's Executive Director that the Board's Executive Director has determined that the conduct of an interactive gaming tournament could adversely impact the public or the integrity of gaming.
(d) An interactive gaming certificateholder or an interactive gaming operator shall submit a notice of intent to conduct an interactive gaming tournament at least 5 business days prior to the start of the tournament. The notice shall be submitted electronically to the Bureau of Gaming Operations using the Internal Controls and Table Games Submission Form, which is posted on the Board's web site, and must include all of the following:
(1) The type of game to be played.
(2) The dates and times the tournament will be conducted.
(3) Participation eligibility requirements including all of the following:
(i) Who is eligible to participate.
(ii) The minimum and maximum number of participants.
(iii) Entry fees charged.
(4) The monetary amount or description of the prizes to be awarded.
(5) Any other information as the Board may require.
(e) Submission of a proposed schedule may not require the interactive gaming certificateholder or interactive gaming operator to conduct all tournaments in the schedule.
(f) An interactive gaming certificateholder or interactive gaming operator may seek to amend or modify the schedule at any time by filing a written request with the Board's Executive Director.
(g) An interactive gaming certificateholder or interactive gaming operator shall maintain records related to the conduct of interactive gaming tournaments in accordance with § 465a.6(c) (relating to retention, storage and destruction of books, records and documents). These records shall be made available to Board staff and the Department upon request and must include all of the following:
(1) A full accounting of gross interactive gaming revenue for each tournament including cash received as entry fees and the total of cash or cash equivalents paid out to registered players.
(2) The names and addresses of all prize winners and the prize each winner was awarded.
§ 813a.5. Record retention and reports.
(a) Unless otherwise approved by the Board, a record of all bonus and promotional wagering offers related to interactive gaming shall be maintained in an electronic file that is readily available to the Board. All bonus and promotional wagering offers must be stated in clear and unambiguous terms and be readily accessible by the patron.
(b) Unless otherwise exempted by the Board, a gaming system must record all promotional offers (Promotions Log) issued through the system. The log must provide the information necessary to audit compliance with the terms and conditions of current and previous offers.
(c) An interactive gaming system must be able to provide a Promotional Account Summary Report (or similarly named report) on demand for any player loyalty promotions or bonuses, or both, that are redeemable for cash, monetary game play credits or merchandise. The report must contain, at a minimum, all of the following information:
(1) Beginning balance for promotion type.
(2) Total amount of awards by promotion type.
(3) Total amount used by promotion type.
(4) Total amount expired by promotion type.
(5) Total adjustment amount by promotion type.
(6) Ending balance by promotion type.
CHAPTER 814a. COMPULSIVE AND PROBLEM GAMBLING REQUIREMENTS Sec.
814a.1. General requirements. 814a.2. Responsible gaming self-limits. 814a.3. Compulsive and problem gambling plan. 814a.4. Employee training program. 814a.5. Reports. 814a.6. Web site requirements. § 814a.1. General requirements.
(a) Interactive gaming shall only be engaged in by registered players who have established an interactive gaming account for interactive gaming.
(b) The message ''IF YOU OR SOMEONE YOU KNOW HAS A GAMBLING PROBLEM, HELP IS AVAILABLE, CALL 1-800-GAMBLER,'' or comparable language approved the Board, must be prominently displayed to a person visiting or logging onto and logging off of the interactive gaming certificateholder or interactive gaming operator's interactive gaming skin.
(c) When a registered player logs on to an interactive gaming system, the system must display the date and time of the registered player's previous log on.
(d) If a registered player has suspended his account, an interactive gaming certificateholder or interactive gaming operator may not send gaming-related electronic or direct postal mail to that player while the account is suspended.
(e) Software utilized for interactive gaming must display the all of following information, in addition to the minimum display standards in this subpart:
(1) The current time in the time zone where the registered player is physically located and the time elapsed while in the current registered player session.
(2) Cause a pop-up notification, at least every hour, to be prominently displayed on the interactive gaming device advising the registered player of the amount of time elapsed since his log on, and the amount of money wagered since his log on.
(3) Offer the registered player the option to select a pop-notification, in 15-minute and 30-minute increments, advising the registered player of the amount of money wagered since his log on.
(4) Offer the option to activate self-imposed limits during the player account registration process.
(f) An interactive gaming certificateholder or interactive gaming operator offering interactive gaming shall have a dedicated licensed employee responsible for notifying the Board upon detecting a person participating in interactive gaming who is required to be excluded under Board regulations or any person who is otherwise prohibited from engaging in interactive gaming. This employee shall be licensed as a key employee.
(g) All terms and conditions for interactive gaming must be included as an appendix to the internal controls or, when specified, as part of the interactive gaming compulsive and problem gambling plan of the interactive gaming certificateholder or interactive gaming operator addressing all aspects of the operation, including all of the following:
(1) Registered player's right to set responsible gaming limits and to self-exclude.
(2) Registered player's right to suspend his account for any selected period of time.
(3) Information to be displayed on a registered player protection page, which shall be accessible to a registered player during a registered player session. The registered player protection page must contain, at a minimum, all of the following:
(i) A prominent message, which states ''If you or someone you know has a gambling problem, help is available. Call 1-800-Gambler'' in a size and font as approved the Director of the Office of Compulsive and Problem Gaming (OCPG).
(ii) A direct link to all of the following:
(A) The Council on Compulsive Gambling of Pennsylvania's web site.
(B) The Department of Drug and Alcohol Programs' (or successor agency) gambling addiction participating provider list webpage.
(C) The OCPG webpage.
(iii) All of the following responsible gaming information that shall be approved by the Board's Director of the OCPG:
(A) A clear statement of the interactive gaming certificateholder or interactive gaming operator's policy and commitment to responsible gaming.
(B) Informational documents, which shall be reviewed and updated annually by the interactive gaming certificateholder or interactive gaming operator, regarding all of the following subjects, or a direct link to information regarding all of the following subjects, if available, from an organization based in this Commonwealth or the United States dedicated to helping people with potential gambling disorders and labeled as:
(I) Rules of responsible gambling.
(II) Myths about gambling.
(III) Risks associated with gambling.
(IV) Signs and symptoms of gambling disorders.
(V) The Board's self-exclusion brochure.
(C) Rules governing self-imposed responsible gaming limits, including all of the following:
(I) List of each type of self-imposed limit.
(II) How to enroll in each type of self-imposed limit.
(iv) The following statement: ''A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.'' The text and font size of the notices shall be submitted for approval to the Director of the OCPG.
(h) An interactive gaming system must comport with all requirements regarding player accounts in Chapter 812a (relating to interactive gaming player accounts).
§ 814a.2. Responsible gaming self-limits.
An interactive gaming system must be capable of allowing a registered player to establish the following responsible gaming limits. Any decrease to these limits may not be effective later than the registered player's next login. Any increase to these limits must become effective only after the time period of the previous limit has expired and the registered player reaffirms the requested increase:
(1) A deposit limit must be offered on a daily, weekly and monthly basis and must specify the maximum amount of money a registered player may deposit into his interactive gaming account during a particular period of time.
(2) A limit on the amount of money spent within a daily, weekly and monthly basis must be offered. The registered player shall be unable to participate in gaming for the remainder of the time selected if the registered player reaches the loss limit.
(3) A limit on the maximum amount of any single wager on any interactive game.
(4) A time-based limit must be offered on a daily basis and must specify the maximum amount of time, measured hourly from the registered player's login to log off, a registered player may spend engaging in interactive gaming, provided that if the time-based limit is reached a registered player is permitted to complete any round of play, or active or prepaid tournament.
(5) A table limit must be offered and must specify the maximum amount a registered player may bring to a peer-to-peer interactive gaming table.
(6) A temporary suspension of a player's interactive gaming account must be offered for any number of hours or days, as selected by the registered player, which shall not be less than 72 hours.
(7) The interactive gaming certificateholder or interactive gaming operator shall provide a mechanism by which a registered player may change the controls of paragraphs (1)—(6). Notwithstanding any other provision in this section, the registered player may not change gaming controls while an interactive gaming account is suspended. The registered player shall continue to have access to the interactive gaming account and shall be permitted to withdraw funds from the account upon proper application for the funds to the interactive gaming certificateholder or interactive gaming operator.
§ 814a.3. Compulsive and problem gambling plan.
(a) An interactive gaming certificate or interactive gaming operator applicant shall submit a compulsive and problem gambling plan for review at the time of submission of the application that conforms with § 501a.2 (relating to compulsive and problem gambling plan).
(b) In addition to the requirements in § 501a.2, an interactive gaming certificateholder's or interactive gaming operator applicant's compulsive and problem gambling plan must include all of the following:
(1) The goals of the plan.
(2) The identification of the individual who will be responsible for the implementation and maintenance of the plan.
(3) Policies and procedures including all of the following:
(i) The commitment of the interactive gaming certificateholder or interactive gaming operator to train appropriate employees.
(ii) The duties and responsibilities of the employees designated to implement or participate in the plan, including the dedicated employee who is responsible for ensuring the operation and integrity of interactive gaming and reviewing all reports of suspicious behavior.
(iii) The responsibility of registered players with respect to responsible gambling.
(iv) Procedures to identify registered players and employees with suspected or known compulsive and problem gambling behavior.
(v) Procedures for prominently posting the message ''IF YOU OR SOMEONE YOU KNOW HAS A GAMBLING PROBLEM, HELP IS AVAILABLE, CALL 1-800-GAMBLER,'' or comparable language approved by the Board, on all interactive gaming sites and displaying the message to a person visiting or logging onto and logging off the interactive gaming certificateholder or interactive gaming operator's interactive gaming skin or interactive gaming web site.
(vi) Procedures on displaying the date and time of the registered player's previous log on each time that registered player logs on to his interactive gaming account.
(vii) Procedures for preventing an underage person or a person on the interactive gaming self-exclusion list from being mailed any advertisement, promotion or other target mailing, including those sent electronically, no later than 5 business days after receiving notice from the Board that the person has been placed on the interactive gaming self-exclusion list.
(viii) A policy and procedures for the display of the time in the time zone where the registered player is physically located and the time elapsed while in the current registered player session and the cause of a pop-up notification, at least every hour, to be prominently displayed on the interactive gaming device advising the registered player of the amount of time elapsed and the money wagered since his log on.
(ix) Procedures for offering registered players the option to select a pop-up notification in 15-minute and 30-minute increments advising the registered player of the amount of money wagered since his log on.
(x) Procedures for reviewing, updating and posting information on the interactive gaming certificateholder or interactive gaming operator's web site regarding gambling addiction treatment services, gamblers anonymous programs, compulsive gambling organizations and informational documents on all of the following:
(A) Rules of responsible gambling.
(B) Myths about gambling.
(C) Risks associated with gambling.
(D) Signs and symptoms of gambling disorders.
(E) Randomness of play.
(xi) Procedures for posting links to all of the following organizations' web sites on the interactive gaming certificateholder/operator licensee's web site:
(A) The Council on Compulsive Gambling of Pennsylvania.
(B) The National Council on Problem Gambling.
(C) The Department of Drug and Alcohol Programs' (or successor agency) gambling addiction participating provider list.
(D) Gamblers Anonymous of PA.
(E) Gam-Anon of PA.
(F) The Board's Office of Compulsive and Problem Gambling.
(G) A Pennsylvania or United States suicide prevention organization's webpage and telephone number.
(xii) Procedures for responding to patron requests for information regarding gambling addiction treatment services, gamblers anonymous programs, compulsive gambling organizations, and other informational documents.
(A) The interactive gaming certificateholder or interactive gaming operator shall provide examples of the materials to be used as part of its plan, including the problem gambling helpline number and message, informational documents and other posted material, including all of the following:
(I) Rules of responsible gambling.
(II) Myths about gambling.
(III) Risks associated with gambling.
(IV) Signs and symptoms of gambling disorders.
(V) Randomness of play.
(VI) Self-exclusion brochure.
(4) Policies and procedures on the governing of self-imposed limits and suspension.
(5) An employee training program as required under this chapter, including training materials to be utilized and a plan for annual reinforcement training.
(6) A certification process established by the interactive gaming certificateholder or interactive gaming operator to verify that each employee has completed the training required by the plan.
(7) An estimation of the cost of development, implementation and administration of the plan.
(8) Procedures to prevent underage gambling as required under § 513a.3(b) (relating to responsibilities of licensees, permittees, registrants and certification holders).
(9) Procedures to prevent excluded persons from gambling.
(10) Procedures to prevent self-excluded and temporarily suspended persons from gambling.
(11) Procedures to monitor all interactive gaming sites for suspicious activity including those who are:
(i) Engaging in or attempting to engage in, or who are reasonably suspected of, cheating, theft, embezzlement, collusion, money laundering or any other illegal activities.
(ii) Required to be excluded under Board regulations.
(iii) Prohibited by the interactive gaming certificateholder or interactive operator licensee from interactive gaming.
(12) Procedures on the reporting of those who may have or have a known gambling disorder.
(13) Details of outreach programs which the interactive gaming certificateholder or interactive gaming operator intends to offer to employees and individuals who are not employees of the interactive gaming certificateholder or interactive gaming operator.
(14) The plan for posting the statement ''If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER'' on the interactive gaming certificateholder's or interactive gaming operator's webpage and each skin.
(c) The compulsive and problem gambling plan of an applicant for an interactive gaming certificate or interactive gaming license that has been approved to receive an interactive gaming certificate or interactive gaming license shall be approved by the Director of the Office of Compulsive and Problem Gaming (OCPG). An applicant for an interactive gaming certificate or interactive gaming license who has been approved to receive an interactive gaming certificate or interactive gaming license will be notified in writing of any deficiencies in the plan and may submit revisions to the plan to the Director of the OCPG. An interactive gaming certificateholder or interactive gaming operator may not commence operations until the Director of the OCPG approves the plan.
(d) Compliance with the plan approved under this chapter will be a condition of interactive gaming certificate or interactive gaming license renewal.
(e) An interactive gaming certificateholder or interactive gaming operator shall submit any other policies and procedures intended to be used beyond what is required under subsection (d) to prevent and raise awareness of gambling disorders.
(f) An interactive gaming certificateholder or interactive gaming operator shall submit amendments to the compulsive and problem gambling plan to the Director of the OCPG for review and approval at least 30 days prior to the intended implementation date of the amendments. The interactive gaming certificateholder or interactive gaming operator may implement the amendments on the 30th calendar day following the filing the amendments unless the interactive gaming certificateholder or interactive gaming operator receives a notice under subsection (h) objecting to the amendments.
(g) If during the 30-day review period the Director of the OCPG determines that the amendments may not promote the prevention of compulsive and problem gambling or assist in the proper administration of responsible gaming programs, the Director of the OCPG may, by written notice to the interactive gaming certificateholder or interactive gaming operator, object to the amendments. The objection will:
(1) Specify the nature of the objection and, when possible, an acceptable alternative.
(2) Direct that the amendments not be implemented until approved by the Director of the OCPG.
(h) When amendments have been objected to under subsection (g), the interactive gaming certificateholder or interactive gaming operator may submit revised amendments for review in accordance with subsections (f) and (g).
§ 814a.4. Employee training program.
(a) The annual employee training program required under this chapter must include instruction on all of the following:
(1) Characteristics and symptoms of compulsive behavior, including compulsive and problem gambling.
(2) The relationship of gambling disorders to other addictive behavior.
(3) The social and economic consequences of a gambling disorder, including debt, treatment costs, suicide, criminal behavior, unemployment and domestic issues.
(4) Techniques to be used when a gambling disorder is suspected or identified.
(5) Techniques to be used to discuss a gambling disorder with registered players and advise registered players to contact 1-800-GAMBLER to receive information regarding community, public and private treatment services.
(6) Procedures for suspending an interactive gaming account belonging to an underage individual or a person on the interactive gaming self-exclusion list, if necessary, procedures that include obtaining the assistance of appropriate law enforcement personnel.
(7) Procedures for preventing an excluded person or a person on the interactive gaming self-exclusion list from being mailed any advertisement, promotion or other target mailing no later than 5 business days after receiving notice from the Board that the person has been placed on the interactive gaming self-exclusion list.
(8) Procedures for preventing an individual under 21 years of age from receiving any advertisement, promotion or other target mailing.
(9) Procedures to prevent an individual under 21 years of age or a person on the interactive gaming self-exclusion list from having access to or from receiving complimentary services, or other like benefits.
(b) Training and training materials shall be updated annually and include current research and information on responsible and problem gambling.
(c) As part of each employee's orientation, and prior to the start of their job duties, responsible and problem gambling training for employees shall be conducted by a person with specialized knowledge, skill, training and experience in responsible gaming employee training programs as part of the employee's orientation. If an online training program is utilized, the training shall be created and maintained by a person with specialized knowledge, skill, training and experience in responsible gaming employee training programs.
(d) Employees who have received training shall be certified by the interactive gaming certificateholder or interactive gaming operator under this chapter upon completion of the training.
(e) Employees are required to receive periodic reinforcement training at least once every calendar year starting with the year following the year in which the employee was hired. The date of the reinforcement training shall be recorded in each employee's personnel file.
(f) Employees shall report persons with a suspected or identified gambling disorder to a designated employee or other supervisory employee.
(g) The identity of an individual with suspected or known problem gambling behavior must be confiden- tial except as provided under Board regulations re- garding interactive gaming self-exclusion list and section 1516(d) of the act (relating to list of persons self-excluded from gaming activities).
(h) An interactive gaming certificateholder or interactive gaming operator may collaborate with a person with specialized knowledge, skill, training and experience in responsible gaming employee training programs to develop an in-house or Internet-based employee training program to provide the training and reinforcement training required under this chapter.
(i) Interactive gaming certificateholder or interactive gaming operators may enact policies or procedures, or both, that are more stringent than those listed in these regulations, including stricter rules for those who sign up for a self-exclusion list.
§ 814a.5. Reports.
(a) An interactive gaming certificateholder or interactive gaming operator shall submit to the Director of the Office of Compulsive and Problem Gaming (OCPG) an annual summary of its compulsive and problem gambling program by the last business day of July.
(b) The annual summary must contain, at a minimum, detailed information regarding all of the following:
(1) Employee training, including all of the following:
(i) The dates of new hires and annual reinforcement compulsive gambling training.
(ii) The individual or group who conducted the training.
(iii) The number of employees who completed the new hire compulsive gambling training.
(iv) The number of employees who completed the annual reinforcement compulsive gambling training.
(2) The amount spent on the Compulsive and Problem Gambling Plan for all of the following:
(i) Employee training.
(ii) Outreach including community training and sponsorships.
(3) Additional information including all of the following:
(i) The number of underage individuals who were denied interactive gaming access.
(ii) The number of self-excluded individuals who were denied interactive gaming access.
(iii) A summary of any community outreach conducted by the certificateholder/operator licensee.
§ 814a.6. Web site requirements.
Under section 1509(c) of the act (relating to compulsive and problem gambling program), each interactive gaming certificateholder/operator licensee shall cause the words ''IF YOU OR SOMEONE YOU KNOW HAS A GAMBLING PROBLEM, HELP IS AVAILABLE, CALL 1-800-GAMBLER'' or comparable language approved by the Board, which must include the words ''gambling problem'' and ''call 1-800-GAMBLER'' to be prominently displayed to a person visiting or logging onto the interactive gaming certificateholder or interactive gaming operator's interactive gaming skin or interactive gaming web site.
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