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PA Bulletin, Doc. No. 22-1541

RULES AND REGULATIONS

Title 52—PUBLIC UTILITIES

PENNSYLVANIA PUBLIC UTILITY COMMISSION

[52 PA. CODE CHS. 53, 63 AND 64]

Rulemaking to Comply with the Competitive Clas-
 sification of Telecommunication Retail Services
 Under 66 Pa.C.S. § 3016(a); General Review of
 Regulations 52 Pa. Code, Chapter 53, Chapter 63
 and Chapter 64; Corrective Amendment

[52 Pa.B. 6360]
[Saturday, October 8, 2022]

  Ellipses were inadvertently omitted from 52 Pa. Code § 64.74 (relating to procedures upon customer contact before suspension) in the final-form rulemaking published at 52 Pa.B. 5049, 5105 (August 13, 2022). The correct version of § 64.74 follows.

§ 64.74. Procedures upon customer contact before suspension.

  (a) If, at a time after the issuance of the suspension notice and before the suspension of service, a customer contacts the LEC concerning the proposed suspension, an authorized LEC employee shall fully explain, when applicable, the following:

  (1) The reasons for the proposed suspension.

  (2) The available methods of avoiding a suspension including:

  (i) Tendering the past due amount as specified on the suspension notice or otherwise eliminating the grounds for suspension.

  (ii) Entering a payment agreement.

  (iii) The right of the customer to file a dispute with the telecommunications company and, thereafter, an informal complaint with the Commission.

  (3) The procedures for resolving disputes relating to charges on the notice and the procedures for filing informal complaints to request payment terms on the basic service portion of the account, including the address and the telephone number of the nearest regional Commission office.

  (4) The duty of the customer to pay a portion of a bill not honestly disputed.

  (5) [Reserved].

  (6) The medical emergency procedures.

  (7) That upon failure to timely appeal from or comply with a telecommunications company report, as defined in § 64.142 (relating to contents of written summary by the LEC), an informal complaint report, or an order from a formal complaint—the LEC is not required to give further written notice before suspension.

*  *  *  *  *

[Pa.B. Doc. No. 22-1541. Filed for public inspection October 7, 2022, 9:00 a.m.]


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