§ 120c.107. 911 center supervisor certification.
(a) Roles and responsibilities. A 911 center supervisor is responsible for managing the overall operation of a 911 emergency communications center. A supervisor’s duties include:
(1) Supervising the activities of all call takers and emergency dispatchers present in the 911 center.
(2) Providing decision making, direction and control, and other authority for the operation of the 911 center.
(3) Handling other duties and responsibilities as assigned by proper authority.
(b) Certification.
(1) To be certified as a 911 center supervisor, an individual shall:
(i) Complete an application form supplied by the Agency.
(ii) Be 20 years of age or older.
(iii) Have successfully completed the requirements prescribed and supplied by the Agency to be a call taker.
(iv) Have successfully completed all requirements prescribed by the Agency to be an emergency dispatcher fire, police, ambulance and emergency management.
(v) Have successfully completed a front line supervisor course prescribed by the Agency and passed a written examination given for that course.
(vi) Have passed a practical test of 911 center supervisor skills prescribed by the Agency.
(2) A 911 center supervisor’s certification is valid for 4 years from the date the certification was issued by the Agency. To maintain certification as a 911 center supervisor, an individual shall comply with the recertification requirements in subsection (d).
(c) Training course content and length.
(1) Each 911 center supervisor shall receive a minimum of 224 hours of classroom and hands on instruction.
(2) Each 911 center supervisor shall complete the following courses:
(i) Call taker (104 hours).
(ii) Dispatcher fire (16 hours).
(iii) Dispatcher police (32 hours).
(iv) Dispatcher ambulance (EMS) (16 hours).
(v) Dispatcher emergency management (EMA) (16 hours).
(vi) Front line supervisor (40 hours).
(3) The front line supervisor course shall consist of the following items: lower level management skills/principal technical support numbers—resource locations, technical troubleshooting for equipment, public/media relations, departmental chain of command, policy and preplanning, operational flow, and other material considered necessary by the instructor and which has been approved by the Agency.
(d) Recertification. A 911 center supervisor shall apply for recertification between 9 months and 90 days prior to expiration of the 911 center supervisor’s certification from the Agency. A 911 center supervisor’s failure to apply for recertification in a timely manner may result in the individual not being recertified before the prior certification expires. The Agency will recertify as a 911 center supervisor, an individual who meets the following qualifications:
(1) Is or was previously certified as a 911 center supervisor by the Agency.
(2) Completes an application form supplied by the Agency.
(3) Successfully passes a 911 center supervisor written examination prescribed by the Agency.
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