§ 120c.109. Written examinations.
(a) The Agency will administer all written examinations for the certification and recertification of call takers, emergency dispatchers and 911 center supervisors. The examinations will be conducted at each county’s 911 center or each municipality’s RDP during normal shift periods, as agreed upon by the Agency and the county or the municipality.
(b) Written certification and recertification examinations shall consist of 100 questions that include 50 questions from a Nationally recognized 911 organization such as the National Emergency Number Association (NENA) or the Association of Public Safety Communication Officials (APCO) and 50 questions that are specific to each county’s or municipality’s 911 communications system, operational procedures and other related matters.
Cross References This section cited in 25 Pa. Code § 120c.104 (relating to certification requirements for current and newly hired emergency communications personnel).
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