§ 11.20. Grievance procedures.
(a) The center shall have written grievance procedures for clients and the responsible party that assure investigation and a process for resolution of complaints.
(b) At the time of enrollment, the center shall provide clients and responsible parties with the name, address and telephone number of the local representative of the Long-Term Care Ombudsman Program.
Cross References This section cited in 6 Pa. Code § 11.9 (relating to client rights); 6 Pa. Code § 11.103 (relating to enrollment agreement); and 6 Pa. Code § 11.212 (relating to applicability).
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