§ 122.625. Injured worker literature.
As soon as practical after an injured worker’s initial contact with a CCO, the CCO shall provide the injured worker with a written description of the CCO structure, operation, provider network, quality assurance system, utilization review system, grievance resolution system, alternatives to the grievance resolution system, referral requirements and methods by which the injured worker may change providers or initiate a referral within the provider network. The CCO may arrange with an employer for the employer or insurer to distribute the literature to injured workers.
Cross References This section cited in 34 Pa. Code § 122.608 (relating to contents of an application for certification as a CCO).
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