§ 5.224. Online training provider responsibilities.
Online training providers have the responsibility to do the following:
(1) Using the standard curriculum provided by the PLCB, or an alternative curriculum approved by the PLCB, provide students, by means of an online training program, with information regarding the current status of the law on issues regarding the sale or service of alcoholic beverages by licensees.
(2) Provide the PLCB with unlimited vouchers or pass codes that will allow the PLCB to access the online training program free of charge for review purposes.
(3) Train at least 225 students per year. Online training providers may request a waiver of the minimum requirements in this paragraph by sending a letter or e-mail to the PLCB. The PLCB will waive the requirements for minimum training activity for online training providers due to temporary, nonrecurring exigencies, such as online training provider illness or family emergency, bad weather or other circumstances beyond the online training provider’s control.
(4) Provide accurate records of a student’s completion of online training to the PLCB immediately following the online training by electronically transmitting the necessary electronic data regarding the student.
(i) Records must be sent in real-time or in frequent batch submissions not more than 15 minutes after completion of the final examination.
(ii) The online training provider shall monitor submissions daily and resolve, within 24 hours, any error message received from the PLCB indicating that the submission was not processed. If the error message cannot be resolved within 24 hours, the online training provider shall immediately notify the PLCB.
(iii) The online training provider shall maintain all records of online training sessions for a minimum of 2 years.
(5) Attend instructor meetings as scheduled by the PLCB.
(6) Refer all questions relating to course content to the PLCB.
(7) Provide technical support to students by means of telephone, internet chat exchange or e-mail. Technical support must be timely and accurate. Any technical support inquiry from a student must be resolved within 2 business days.
(8) Acknowledge or respond to e-mails, telephone calls or any other contacts placed by the PLCB, licensees or trainees, or both, within 48 hours.
(9) Submit all forms of correspondence used for marketing purposes to the PLCB for approval prior to dissemination. An online training provider shall not use any forms of correspondence for marketing purposes that have not been approved by the PLCB.
(10) With regard to changes to program content:
(i) Make required changes to written program content by the date provided by the PLCB.
(ii) Block public access to the program content until the required changes have been made and approved by the PLCB.
(iii) Refrain from making material changes to online training program content without being required to do so by the PLCB or without receiving approval from the PLCB to make the material changes.
(A) If the online training provider wants to make a material change to the online training program, the online training program must be submitted for review and approval, under the procedure set forth in § 5.213 (relating to alternative curriculum), along with a nonrefundable fee of $250 as required by that section, unless the changes were required by the PLCB.
(11) With regard to security and technology:
(i) Provide the PLCB with notice of any system enhancements or modifications, including upgrades and new versions and releases.
(ii) Report, in accordance with the Breach of Personal Information Notification Act (73 P.S. § § 2301—2329), any breach of system security or unauthorized release of personally identifiable information.
(iii) Report to the PLCB, within 24 hours, any system failure that prevents compliance with any of the requirements of this regulation.
(iv) Ensure the correction of a system failure within 7 calendar days.
(12) Notify the PLCB within 7 days of a change in the online training provider’s telephone number, e-mail address or physical address and provide the PLCB with the new telephone number, e-mail address or physical address.
Authority The provisions of this § 5.224 added under sections 207(i) and 471.1 of the Liquor Code (47 P.S. § § 2-207(i) and 4-471.1).
Source The provisions of this § 5.224 added August 27, 2021, effective August 28, 2021, 51 Pa.B. 5374.
Cross References This section cited in 40 Pa. Code § 5.227 (relating to deauthorization of online training providers).
No part of the information on this site may be reproduced for profit or sold for profit.
This material has been drawn directly from the official Pennsylvania Code full text database. Due to the limitations of HTML or differences in display capabilities of different browsers, this version may differ slightly from the official printed version.
