52 Pa. Code § 56.372. Dispute procedures.

§ 56.372. Dispute procedures.

A notice of dispute, including termination disputes, must proceed, according to this section:
   (1)  Attempted resolution. If, at any time prior to the actual termination of service, a customer advises the public utility that the customer disputes any matter covered by this chapter, including, but not limited to, credit determinations, deposit requirements, the accuracy of public utility metering or billing or the proper party to be charged, the public utility shall attempt to resolve the dispute in accordance with §  56.381 (relating to general rule).
   (2)  Termination stayed. Except as otherwise provided in this chapter, when a termination dispute or complaint has been properly filed in accordance with this subchapter, termination shall be prohibited until resolution of the dispute or complaint. However, the disputing party shall pay undisputed portions of the bill.

Authority

   The provisions of this §  56.372 amended under the Public Utility Code, 66 Pa.C.S. § §  501, 1301, 1401—1419, 1501 and 1509.

Source

   The provisions of this §  56.372 amended May 31, 2019, effective June 1, 2019, 49 Pa.B. 2815. Immediately preceding text appears at serial page (359058).

Cross References

   This section cited in 52 Pa. Code §  56.266 (relating to transfer of accounts).

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