§ 58.15. Program evaluation.
A covered utility shall be responsible for the ongoing evaluation of its program. Evaluation shall include establishing procedures for monitoring program results and evaluating program effectiveness. Procedures shall include the following:
(1) Compiling statistical data concerning:
(i) The number of homes weatherized.
(ii) The itemized cost of conservation measures installed.
(iii) The total cost per home in terms of materials and labor.
(iv) The types of housing structures weatherized.
(v) Energy consumption.
(vi) Program recipient demographics.
(vii) Program recipient utility bills and account balances.
(viii) Program recipient utility payments.
(2) Evaluating the energy savings and load management impacts of program services; changes in customer bills, payment behavior and account balances; and the overall quality of program services and steps being taken to improve program performance. Utilities should at least annually assess the cost-effectiveness of weatherization contractors utilized in providing program services and incorporate this information into program management decisions.
(3) Reporting annually to the Commission regarding the findings of this evaluation.
Cross References This section cited in 52 Pa. Code § 54.75 (relating to annual residential collection and universal service and energy conservation program reporting requirements); and 52 Pa. Code § 62.5 (relating to annual residential collection and universal service and energy conservation program reporting requirements).
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