§ 62.114. Standards of conduct and disclosure for licensees.
To protect the consumers of this Commonwealth, licensees shall adhere to the following principles in the provision of natural gas service:
(1) A licensee shall provide accurate information about its natural gas services using plain language and common terms in communications with consumers. When new terms are used, the terms shall be defined again using plain language.
(2) A licensee shall provide notification of change in conditions of service, intent to cease operation as an NGS, explanation of denial of service, proper handling of deposits and proper handling of complaints in accordance with this title.
(3) A licensee shall maintain the confidentiality of a consumer’s personal information including name, address and telephone number, and historic payment information, and provide the right of access by the consumer to the consumer’s own load and billing information.
(4) A licensee may not discriminate in the provision of natural gas as to availability and terms of service based on race, color, religion, national origin, sex, marital status, age, receipt of public assistance income, and exercise of rights under the Consumer Credit Protection Act (15 U.S.C.A. § § 1601—1693c). See 15 U.S.C.A. § § 1691—1691f (relating to equal credit opportunity); and 12 CFR Part 202 (relating to equal credit opportunity)(Regulation B).
(e) A licensee is responsible for any fraudulent, deceptive or other unlawful marketing or billing acts performed by the licensee, its employees, agents or representatives. A licensee shall inform consumers of State consumer protection laws that govern the cancellation or rescission of natural gas supply contracts. See section 7 of the Unfair Trade Practices and Consumer Protection Law (73 P. S. § 201-7).
(f) A licensee shall comply with relevant Commission regulations, orders and directives that may be adopted.
Cross References This section cited in 52 Pa. Code § 62.113 (relating to license suspension; license revocation); 52 Pa. Code § 62.224 (relating to POR programs); 52 Pa. Code § 111.3 (relating to supplier liability for its agent); 52 Pa. Code § 111.5 (relating to agent training); and 52 Pa. Code § 111.12 (relating to consumer protection).
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