52 Pa. Code § 63.55. Surveillance levels.

§ 63.55. Surveillance levels.

(a)  On request from the Commission, a jurisdictional telecommunications public utility shall provide to the Commission a report detailing the results of any investigation into a failure to meet the quality of service standards set forth in Chapter 15 of the Public Utility Code, or violations of Subchapter E of Chapter 63 of the Commission’s regulations, and any steps, studies and further action undertaken or commenced by the utility to determine the cause and to remedy the inadequate performance.
(b)  [Reserved].
(c)  [Reserved].

Authority

   The provisions of this §  63.55 issued under the Public Utility Code, 66 Pa.C.S. § §  501, 504, 1501, 1504 and 2901; amended under 66 Pa.C.S. §  3019(b)(2) and (3).

Source

   The provisions of this §  63.55 adopted January 29, 1988, effective July 30, 1988, 18 Pa.B. 466; amended August 12, 2022, effective August 13, 2022, 52 Pa.B. 5049. Immediately preceding text appears at serial page (246463).

Cross References

   This section cited in 52 Pa. Code §  63.54 (relating to record retention); and 52 Pa. Code §  63.57 (relating to customer trouble reports).

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