RESPONSIBILITIES
§ 5221.31. Responsibilities of providers.
Intensive case management providers are responsible for:
(1) Assisting the consumer in accessing appropriate mental health services.
(2) Assisting the consumer or the parents, if the consumer is a child, in obtaining and maintaining basic living needs and skills, such as housing, food, medical care, recreation, education and employment.
(3) Assuring the consumer or the parents, if the consumer is a child, continuous, 24-hour access to the intensive case management service.
(4) Providing the intensive case management service in accordance with a written, consumer-specific service plan which includes strengths as well as needs and which is goal and outcome oriented. The outcomes, which shall be measured and reviewed at least every 6 months on an individual and systems basis, are:
(i) Independence of living for the adult; or family integration, if the consumer is a child.
(ii) Vocational/educational participation.
(iii) Adequate social supports.
(iv) Reduced hospital lengths of stay or child out-of-home placements.
(5) Providing intensive case management services in the manner set forth in the approved county plan as it is updated.
(6) Providing intensive case management services as needed in the place where the consumer resides or needs the service. Reasonable attempts shall be made to contact the consumer or the parents, if the consumer is a child, at least every 2 weeks. The contact or the attempt to contact shall be documented. If contact with the consumer or a parent cannot be made, then attempts to locate another member of the family, a relative or a friend shall be documented.
(7) Complying with reporting requirements as mandated by the Department using prescribed forms as required under Chapter 4300 (relating to county mental health and mental retardation fiscal manual).
(8) Documenting at least quarterly the functioning level of each consumer.
(9) Requiring county mental health crisis intervention services to contact the on-call intensive case manager when contacted by a consumer or a parent, if the consumer is a child receiving intensive case management services.
(10) Ensuring that intensive case management staff attend State mandated training sessions or make up training.
(11) Ensuring that the principles developed by the Pennsylvania Child and Adolescent Service System Program (CASSP) are followed in providing services for consumers who are children and their families. See Appendix A.
Cross References This section cited in 55 Pa. Code § 5221.33 (relating to intensive case management records—statement of policy).
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