§ 1112a.9. Redemption terminals.
(a) A terminal operator shall utilize an automated redemption terminal that has been tested and approved by the Board under § 1112a.4 (relating to submission for testing and approval).
(b) Redemption terminals must be located in the video gaming area of an establishment licensee and subject to surveillance coverage as approved by the Board. Each redemption terminal must have a label on the top of the redemption terminal and on the front of the redemption terminal that displays the asset number of the redemption terminal. The labels must have white lettering on a black background or other color combination approved by the Bureau of Casino Compliance and may not be easily removed. The label on the top of the redemption terminal must be at least 1.5 inches by 5.5 inches and the label on the front of the redemption terminal must be at least 1 inch by 2.5 inches or other sizes approved by the Bureau of Casino Compliance.
(c) A redemption terminal must have the capability of establishing the validity of a gaming voucher by comparing the instrument’s unique serial number, automatically generated by the respective gaming voucher system in accordance with this subpart and technical standards adopted by the Board and published in the Pennsylvania Bulletin and posted on the Board’s web site with electronic records within the gaming voucher system.
(d) The methods utilized to comply with the requirements in subsection (c) shall be submitted to and approved by the Board under § 1112a.4 in the context of the testing of a gaming voucher system.
(e) A redemption terminal may function as a bill breaker changing bills of one denomination into bills of a smaller denomination.
(f) A redemption terminal must contain a lockable gaming voucher and currency storage box which retains any gaming vouchers or currency accepted by the machine. The gaming voucher and currency storage box located inside the terminal must also have imprinted, affixed or impressed thereon the asset identification number of the corresponding terminal.
(g) A redemption terminal must have, at a minimum, all of the following:
(1) One lock securing the compartment housing the storage box and one lock securing the storage box within the compartment.
(2) One lock securing the compartment housing the currency cassettes.
(3) One lock securing the contents of the storage box.
(4) The four keys that control the four locks described in paragraphs (1)—(3) must be different from each other.
(h) A redemption terminal shall be designed to resist forced illegal entry.
(i) A redemption terminal’s currency cassettes shall be designed to preclude access to its interior.
(j) Access controls relating to the operating system or applications of the redemption terminal, and ancillary systems, applications and equipment associated with the reconciliation thereof, must employ security measures that require authentication of the user and recording and maintaining of data regarding access and modifications made. Authentication must be in accordance with this subpart and technical standards adopted by the Board and published in the Pennsylvania Bulletin and posted on the Board’s web site.
(k) A gaming voucher accepted by a redemption terminal shall be cancelled immediately upon exchange in a manner that effectively prevents its subsequent redemption by the same or another redemption terminal or its acceptance in a video gaming terminal bill validator. The methods utilized to comply with this requirement must be in accordance with this subpart and technical standards adopted by the Board and published in the Pennsylvania Bulletin and posted on the Board’s web site.
(l) A redemption terminal shall be designed to be impervious to outside influences, interference from electro-magnetic, electro-static and radio frequencies, and influence from ancillary equipment.
(m) A redemption terminal must include a means to protect against transaction failure and data loss due to power loss.
(n) A redemption terminal machine must detect, display and record electronically power reset, door open, door just closed and system communication loss error conditions. These error conditions may be automatically cleared by the redemption terminal when the condition no longer exists and upon completion of a new transaction.
(o) A redemption terminal must detect, display and record electronically all of the following error conditions that disable the redemption terminal and prohibit new transactions:
(1) Failure to make payment, if the gaming voucher is not returned and a receipt is not issued.
(2) Failure to make complete payment if a receipt for the unpaid amount is not issued.
(3) Bill validator failure.
(4) Printer failure due to printer jam or lack of paper.
(p) A redemption terminal shall be designed to evaluate whether sufficient funds are available before stacking the voucher and completing the transaction.
(q) A redemption terminal must be capable of maintaining synchronization between its real-time clock and that of the gaming voucher system.
(r) A redemption terminal must be equipped with electronic digital storage meters. The information must be readily available through system reports. When a value is maintained, the value must be in dollars and cents. A redemption terminal must accumulate all of the following information:
(1) Physical coin out. The total value, by denomination, of coins paid by the redemption terminal.
(2) Voucher in—value. The value of cashable gaming vouchers accepted.
(3) Voucher in—count. The number of cashable gaming vouchers accepted.
(4) Bill in. The value of currency accepted by the redemption terminal. A redemption terminal must also have specific meters for each denomination of currency accepted that records the number of bills accepted.
(5) Bill out. The total value of currency dispensed. A redemption terminal must also provide for specific meters for each denomination of currency dispensed that record the number of bills dispensed.
(6) Additional requirements. Other meters as may be required by technical standards adopted by the Board and published in the Pennsylvania Bulletin and posted on the Board’s web site.
(s) A redemption terminal must have the capacity to record and retain, in an automated transaction log, all critical transaction history for at least 30 days. Transaction history must include records with the date, time, amount and disposition of each complete and incomplete transaction, error conditions, logical and physical access, and attempted access to the redemption terminal. If a redemption terminal is capable of redeeming multiple vouchers in a single transaction, the transaction history must include a breakdown of the transaction with regard to the individual gaming vouchers.
(t) A redemption terminal or ancillary systems, applications and equipment associated with the reconciliation thereof, must be capable of producing all of the following reports upon request:
(1) Gaming voucher transaction report. The report must include the disposition (paid, partial pay and unpaid) of gaming vouchers accepted by a redemption terminal which must include the validation number, the date and time of redemption, amount requested and the amount dispensed. This information must be available by reconciliation period which may be by day, shift or drop cycle.
(2) Reconciliation report. The report must include all of the following:
(i) Report date and time.
(ii) Unique asset identification number of the redemption terminal.
(iii) Total cash balance of the currency cassettes.
(iv) Total count of currency accepted by denomination.
(v) Total dollar amount of vouchers accepted.
(vi) Total count of gaming vouchers accepted.
(3) Gaming voucher and currency storage box report. The report must be generated, at a minimum, whenever a gaming voucher, and currency storage box is removed from a redemption terminal. The report must include all of the following:
(i) Report date and time.
(ii) Unique asset identification number of the machine.
(iii) Unique identification number for each storage box in the machine.
(iv) Total value of currency accepted.
(v) Total number of bills accepted by denomination.
(vi) Total count of gaming vouchers accepted.
(4) Transaction report. The report must include all critical patron transaction history including the date, time, amount and disposition of each complete and incomplete transaction. If a redemption terminal is capable of redeeming multiple vouchers in a single transaction, the transaction history must include a breakdown of the transaction with regard to the individual gaming vouchers accepted.
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