§ 501a.3. Employee training program.
(a) The employee training program required under § 501a.2(d)(5) (relating to compulsive and problem gaming plan) must include instruction in the following:
(1) Characteristics and symptoms of compulsive behavior, including compulsive and problem gambling.
(2) The relationship of compulsive and problem gambling to other addictive behavior.
(3) The social and economic consequences of compulsive and problem gambling, including debt, treatment costs, suicide, criminal behavior, unemployment and domestic issues.
(4) Techniques to be used when compulsive and problem gambling is suspected or identified.
(5) Techniques to be used to discuss compulsive and problem gambling with patrons and advise patrons regarding community, public and private treatment services.
(6) Procedures designed to prevent serving alcohol to visibly intoxicated gaming patrons.
(7) Procedures designed to prevent persons from gaming after having been determined to be visibly intoxicated.
(8) Procedures for the dissemination of written materials to patrons explaining the casino self-exclusion program, described in Chapter 503a (relating to casino self-exclusion).
(9) Procedures for removing an excluded person, an underage individual or a person on the casino self-exclusion list from a licensed facility including, if necessary, procedures that include obtaining the assistance of appropriate law enforcement personnel.
(10) Procedures for preventing an excluded person or a person on the casino self-exclusion list from being mailed any advertisement, promotion or other target mailing no later than 5 business days after receiving notice from the Board that the person has been placed on the excluded person or casino self-exclusion list.
(11) Procedures for preventing an individual under 21 years of age from receiving any advertisement, promotion or other target mailing.
(12) Procedures to prevent an excluded person, an individual under 21 years of age or a person on the casino self-exclusion list from having access to or from receiving complimentary services, or other like benefits.
(13) Procedures to prevent an excluded person, an individual under 21 years of age or a person on the casino self-exclusion list from cashing checks.
(b) Training and training materials shall be updated annually and include current research and information on responsible and problem gambling.
(c) Training for employees shall be conducted by a person with specialized knowledge, skill, training and experience in responsible gaming employee training programs as part of the employee’s orientation.
(d) Employees who have received training shall be certified by the slot machine licensee under § 501a.2(d)(6) upon completion of the training.
(e) Employees are required to receive periodic reinforcement training at least once every calendar year starting with the year following the year in which the employee was hired. The date of the reinforcement training shall be recorded in each employee’s personnel file.
(f) Employees shall report suspected or identified compulsive or problem gamblers to a designated key employee or other supervisory employee.
(g) The identity of an individual suspected of known compulsive or problem gambling shall be confidential except as provided under § 503a.3(f) (relating to casino self-exclusion list) and section 1516(d) of the act (relating to list of persons self excluded from gaming activities).
(h) Slot machine licensees may collaborate with a person with specialized knowledge, skill, training and experience in responsible gaming employee training programs to develop an in-house or Internet-based employee training program to provide the training and reinforcement training required under this chapter.
Authority The provisions of this § 501a.3 amended under 4 Pa.C.S. § § 1202(b)(15) and (30), 1207(2), (5), (8) and (9), 1212, 13A02(1) and (2), 13A26(c), 1509, 1516, 1518(a)(13) and 1602.
Source The provisions of this § 501a.3 amended November 7, 2014, effective November 8, 2014, 44 Pa.B. 7057; amended May 28, 2021, effective May 29, 2021, 51 Pa.B. 2966. Immediately preceding text appears at serial pages (392132) and (375139).
Cross References This section cited in 58 Pa. Code § 501a.2 (relating to compulsive and problem gambling plan); and 58 Pa. Code § 503a.4 (relating to duties of slot machine licensees).
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