§ 56.231. Reporting requirements.
(a) Within 15 days after the end of each month, each electric distribution utility, natural gas distribution utility and class A water distribution utility shall file with the Commission a report containing all of the following information concerning residential accounts for that month:
(1) The total number of residential heating customers.
(2) The total number of residential nonheating customers.
(3) The total number of active residential accounts in arrears not on a payment arrangement.
(4) The total dollar amount in arrears for active residential accounts in arrears and not on a payment arrangement.
(5) The total number of active residential accounts in arrears and on a payment arrangement.
(6) The total dollar amount in arrears for active residential accounts in arrears and on a payment arrangement.
(7) The total number of inactive residential accounts in arrears.
(8) The total dollar amount of inactive residential accounts in arrears.
(9) The total number of 10-day termination notices sent out by company.
(10) The total number of dwellings receiving termination notices sent to occupants other than the customer.
(11) The total number of 3-day termination notices completed by contact in person.
(12) The total number of 3-day termination notices completed by telephone.
(13) The total number of 3-day termination notices completed by electronic messaging formats.
(14) The total number of 48-hour termination notices posted.
(15) The total number of terminations for nonpayment.
(16) The total number of terminations for reasons other than nonpayment.
(17) The total number of terminations for nonpayment and for reasons other than nonpayment categorized by the first three digits of each account’s postal code.
(18) The total number of reconnections for full customer payment, partial payment or payment arrangement.
(19) The total number of reconnections for customer submission of medical certification.
(20) The total number of reconnections for reasons other than customer payment or medical certification.
(21) The total number of applicants that are requested to pay or are billed a security deposit.
(22) The total dollar amount in security deposits that are requested of or billed to applicants.
(23) The total number of customers that are requested to pay or are billed a security deposit.
(24) The total dollar amount in security deposits that are requested of or billed to customers.
(b) Within 90 days after the end of each year, each electric distribution utility, natural gas distribution utility and class A water distribution utility shall file with the Commission a report containing all of the following information concerning residential accounts for the previous year:
(1) The total number of security deposits on hand.
(2) The total dollar amount in security deposits on hand.
(3) The total dollar amount of annual collection operating expenses.
(4) The total dollar amount of annual residential billings.
(5) The total dollar amount of annual gross residential write-offs.
(6) The total dollar amount of annual net residential write-offs.
(7) The average monthly bill for the previous year for a heating customer.
(8) The average monthly bill for the previous year for a nonheating customer.
(9) The average monthly usage for a heating customer.
(10) The average monthly usage for a nonheating customer.
(11) The total number of medical certificates and renewals that have been submitted by customers.
(12) The total number of medical certificates and renewals that have been accepted by the public utility.
(c) Within 90 days after the end of each year, each electric distribution utility, natural gas distribution utility and class A water distribution utility shall file with the Commission a report containing all of the following information concerning all active individual residential accounts for the previous year except accounts when someone has presented a protection from abuse order or a court order issued by a court of competent jurisdiction in this Commonwealth which provides clear evidence of domestic violence. Each account reported must be identified to the Commission with a unique account identifier that the public utility can match to the account. The unique identifier for an account shall be used in any subsequent reporting to identify that account. Customer names, addresses, account numbers, phone numbers, e-mail addresses, Social Security numbers or any other information that could be used to identify the customer may not be included.
(1) Any account with an arrearage at or exceeding $10,000 as of December 31 of the calendar year. The information concerning each individual reported account must include all of the following:
(i) Unique account identifier.
(ii) The account balance as of December 31 of the calendar year.
(iii) The date the account was established.
(iv) The average monthly bill amount for the previous 12 months.
(v) The number of Commission informal and formal complaints.
(vi) The number of company payment arrangements.
(vii) The number of times the customer’s service was terminated for nonpayment.
(viii) The number of 10-day termination notices issued.
(2) The Commission may request more detailed information on an account.
(d) Within 90 days after the end of each calendar year, each small natural gas distribution utility and each steam heat utility shall file with the Commission a report containing all of the following information concerning residential accounts for the previous year:
(1) The total number of residential customers as of the end of each month for the calendar year.
(2) The total number of terminations for nonpayment for each month of the calendar year.
(3) The total number of terminations for reasons other than nonpayment for each month of the calendar year.
(4) The total number of reconnections for customer payment for each month of the calendar year.
(5) The total number of reconnections for customer submission of medical certification for each month of the calendar year.
(6) The total number of reconnections for reasons other than customer payment or medical certification for each month of the calendar year.
(7) The total dollar amount of annual residential billings.
(8) The total dollar amount of annual gross residential write-offs.
(e) Public utilities shall refer to the data dictionaries in appendices C and D (relating to definitions (§ 56.231)) for additional guidance as to the terms used in this section.
Authority The provisions of this § 56.231 amended under the Public Utility Code, 66 Pa.C.S. § § 501, 1301, 1401—1419, 1501 and 1509.
Source The provisions of this § 56.231 adopted November 16, 1979, effective November 17, 1979, 9 Pa.B. 3797; amended October 7, 2011, effective October 8, 2011, 41 Pa.B. 5473; amended May 31, 2019, effective June 1, 2019, 49 Pa.B. 2815. Immediately preceding text appears at serial pages (359016) to (395018).
Cross References This section cited in 52 Pa. Code Chapter 56 Appendix C (relating to definitions (§ 56.231)); and 52 Pa. Code Chapter 56 Appendix D (relating to definitions (§ 56.231(d)).
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