52 Pa. Code § 64.181. Restoration of service after suspension.

§ 64.181. Restoration of service after suspension.

If service has been suspended, the LEC shall reconnect service by the end of the first full working day after the customer has complied with or provided adequate assurance of compliance with an applicable provision of Subchapter C (relating to credit and deposit standards policy) and one of the following:
   (1)  Full payment of outstanding charges plus the reconnection fee listed in the LEC’s lawful tariff, pricing guide or similar document. The payment may not exceed the total of applicable rates and reconnection fees specified in the LEC’s tariff, pricing guide or similar document. Payment of outstanding charges and the reconnection fee may be spread out over a reasonable period. Factors to be taken into account include the size of the unpaid balance, the payment history of the ratepayer and the length of time over which the bill accumulated.
   (2)  Payment of amounts currently due according to a payment agreement, plus a reconnection fee, which may be a part of the settlement or payment agreement.
   (3)  Payment of an amount deemed appropriate by Commission staff upon its review of an informal complaint.
   (4)  Adequate assurances that unauthorized use or practice will cease, plus full payment of the reconnection fee of the LEC, which reconnection fee may be subject to a payment agreement.

Authority

   The provisions of this §  64.181 amended under the Public Utility Code, 66 Pa.C.S. § §  501, 1301—1325, 1501—1511 and 3019(b)(2) and (3).

Source

   The provisions of this §  64.181 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354; amended July 14, 1989, effective July 15, 1989, 19 Pa.B. 3042; amended July 21, 1995, effective July 22, 1995, 25 Pa.B. 2887; amended August 12, 2022, effective August 13, 2022, 52 Pa.B. 5049. Immediately preceding text appears at serial pages (246524) and (246475).

Cross References

   This section cited in 52 Pa. Code §  63.15 (relating to complaint procedures).

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