§ 65.3. Complaints.
(a) Investigations. A public utility shall make a full and prompt investigation of complaints made by the Commission or by others, including customers, relating to service or facilities.
(b) Records of complaints. A public utility shall preserve for a period of at least 5 years, written service complaints showing the name and address of the complainant, the date and character of the complaint and the final disposition of the complaint.
Authority The provisions of this § 65.3 issued under the Public Utility Code, 66 Pa. C.S. § § 317, 501, 504, 506, 1301, 1304, 1501, 1502, 1503, 1504, 1507, 1508, 1701, 1702 and 1704.
Source The provisions of this § 65.3 adopted March 25, 1946; amended August 15, 1980, effective August 16, 1980, 10 Pa.B. 3356. Immediately preceding text appears at serial page (21014).
Cross References This section cited in 25 Pa. Code § 109.701 (relating to reporting and recordkeeping).
No part of the information on this site may be reproduced for profit or sold for profit.
This material has been drawn directly from the official Pennsylvania Code full text database. Due to the limitations of HTML or differences in display capabilities of different browsers, this version may differ slightly from the official printed version.
