§ 122.614. Injured worker satisfaction program.
(a) A CCO shall continually conduct injured worker satisfaction surveys designed to ascertain at least the following regarding injured workers:
(1) Satisfaction with the participating coordinated care providers, as well as nonparticipating referral providers who have treated them.
(2) Satisfaction with the coordination of care, case management and referrals.
(3) Promptness of appointments and treatment.
(4) Overall satisfaction with the quality of care provided.
(5) Satisfaction with the return to work plan and outcome.
(b) The Department may establish a uniform injured worker satisfaction assessment survey to enhance comparative performance measurement of CCO responsiveness to injured worker needs.
Cross References This section cited in 34 Pa. Code § 122.608 (relating to contents of an application for certification as a CCO); and 34 Pa. Code § 122.613 (relating to standards for quality assurance program).
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