§ 57.259. Customer education on advanced metering.
(a) An EDC shall provide an initial summary statement to its customers which describes the availability and general uses of advanced metering. The initial summary statement may be distributed as part of a regularly scheduled customer electric usage bill or other regularly scheduled customer communications as applicable.
(b) The EGS shall ensure that a customer is informed as to the capabilities, advantages and disadvantages of a qualified advanced meter prior to installation or participation in a generation service program utilizing advanced metering. An EGS shall provide to the customer a terms of service disclosure statement that addresses advanced metering.
(c) An EDC shall provide, as part of the customer education program, information addressing the use of an advanced meter, basic meter operations and capabilities, advantages and disadvantages of advanced metering, including qualified advanced meter options, applicable costs/surcharges and methods to obtain additional information.
(d) The informational and promotional materials are required to:
(1) Comply with applicable requirements of the act and existing truth-in advertising requirements.
(2) Prominently disclose that additional information is available from either the local EDC, the customer’s EGS or the Commission.
(3) State that the available advanced meters are qualified to meet current Commission performance and technical standards.
Cross References This section cited in 52 Pa. Code § 57.258 (relating to record retention and reporting requirements).
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