§ 62.31. Purpose.
(a) This subchapter establishes a means by which the Commission can develop uniform measurement and reporting to assure that the customer services of the NGDCs that are required to file restructuring plans under the act are maintained, at a minimum, at the same level of quality under retail competition.
(b) This subchapter sets forth uniform measurements and reporting requirements for monitoring the level of the customer service performance of two separate classes of these NGDCs:
(1) NGDCs serving more than 100,000 residential customers.
(2) Those NGDCs serving less that 100,000 residential customers.
(c) This subchapter also establishes the effective dates of the reporting requirements.
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