§ 62.76. Request for information.
(a) Natural gas providers shall respond to reasonable customer requests for efficiency information by indicating that these materials are available upon request from the Commission or the NGDC.
(b) Residential and small business customers, upon request from the customer, are entitled to receive at no charge and at least once a year, historical bill-ing data from whomever reads the meter for billing purposes. If the customer is receiving competitive natural gas supply service from an NGS, and receiving a separate bill from the NGS, the NGS will provide dollar amounts billed.
(1) The NGDC is only obligated to provide information that is readily available in its billing system.
(2) The historical billing data shall be conveyed in terms of the NGDC’s standard pricing unit, for example, ccfs, Mcfs or Dths, and associated charges for the current billing period and for the year preceding the current billing period.
(3) The historical billing data will be updated with each billing cycle.
(c) Natural gas providers shall notify consumers not less than once per year either in advertising materials, disclosure statements or bills that efficiency information and historical billing data is available upon request.
Cross References This section cited in 52 Pa. Code § 62.71 (relating to purpose); and 52 Pa. Code § 62.224 (relating to POR programs).
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