52 Pa. Code § 64.152. Informal complaint filing procedures.

§ 64.152. Informal complaint filing procedures.

(a)  An informal complaint may be filed orally or in writing and shall include the following information:
   (1)  The name of the customer.
   (2)  The address of the customer and, if different, the address at which service is provided.
   (3)  The telephone number of the account.
   (4)  The telephone number at which the customer can be reached during the day and evening.
   (5)  The name of the LEC.
   (6)  A brief statement of the dispute.
   (7)  Whether the dispute formerly has been the subject of a LEC investigation and written summary.
   (8)  Whether the dispute formerly has been the subject of a Commission informal or formal complaint.
   (9)  The date, if any, of the proposed suspension or termination.
   (10)  The relief sought.
(b)  Subsection (a) supersedes §  3.111 (relating to form and content of informal complaints).

Source

   The provisions of this §  64.152 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354; amended July 21, 1995, effective July 22, 1995, 25 Pa.B. 2887. Immediately preceding text appears at serial pages (140315) to (140316).

Cross References

   This section cited in 52 Pa. Code §  3.111 (relating to form and content of informal complaints); 52 Pa. Code §  63.15 (relating to complaint procedures); 52 Pa. Code §  64.142 (relating to contents of written summary by the LEC); and 52 Pa. Code §  64.153 (relating to Commission informal complaint procedures).

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