Subchapter F. TERMINATION OF SERVICE
GROUNDS FOR TERMINATION Sec.
64.121. Authorized termination of service.
64.122. Unauthorized termination of service when dispute pending.
64.123. Termination notice.
GROUNDS FOR TERMINATION
§ 64.121. Authorized termination of service.
When at least 10 days have passed since suspension of service, the company may terminate service for failure to pay a reconnection fee and to remedy the original grounds for suspension due to any of the following reasons:
(1) Failure to make satisfactory arrangements to pay arrearages.
(2) Failure to post a deposit, furnish a third-party guarantee or otherwise establish credit.
(3) Failure to meet the requirements of a payment agreement.
(4) Failure to give adequate assurances that an unauthorized use or practice will cease.
Source The provisions of this § 64.121 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354.
§ 64.122. Unauthorized termination of service when dispute pending.
Unless expressly and specifically authorized by the Commission, service may not be terminated if both of the following exist:
(1) A notice of dispute has been filed and is unresolved and if the subject matter of the dispute forms the grounds for termination.
(2) The customer is making a good faith effort to pay or make payment arrangements to pay all undisputed bills and undisputed portions of disputed bills.
Source The provisions of this § 64.122 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354.
§ 64.123. Termination notice.
Immediately after service is suspended, a termination notice which conforms substantially to the suspension notice and which indicates how the customer may arrange to have service restored shall be mailed to the customer’s billing address. In lieu of mailing written notice of termination, the LEC may transmit the notice electronically, so long as the LEC obtains the prior written consent of the customer to receive termination notices electronically. The termination notice must include:
(1) The amount past due for basic service which the customer shall pay to avoid the termination of basic service.
(2) A medical emergency restoration notice substantially in the form set forth in Appendix B (relating to Medical Emergency Restoration Notice).
(3) A statement that service will be terminated on or after a specified date and a clear explanation that the customer shall request service as a new applicant, subject to additional charges, if termination occurs.
Authority The provisions of this § 64.123 amended under the Public Utility Code, 66 Pa.C.S. § § 501, 1301—1325, 1501—1511 and 3019(b)(2) and (3).
Source The provisions of this § 64.123 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354; amended July 14, 1989, effective July 15, 1989, 19 Pa.B. 3042; amended June 25, 2010, effective June 26, 2010, 40 Pa.B. 3499; amended August 12, 2022, effective August 13, 2022, 52 Pa.B. 5049. Immediately preceding text appears at serial pages (350875) to (350876).
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