§ 2430.194. Administrative review.
(a) The Office of Blindness and Visual Services (BVS) will designate a member of its administrative staff who has not in any way participated in the action in question to conduct the review. The administrative review meeting shall be conducted in an informal manner. Effort shall be made to assure that the complaint is fully stated. Likewise the written policies, regulations and instructions upon which the disputed action was based shall be presented and fully explained. Points of apparent conflict shall be fully discussed and mutually agreeable remedies sought. Reasonable effort shall be made to resolve the complaint.
(b) Prior to adjourning the review meeting, the presiding OVH staff member shall make a concluding statement regarding the decision reached on each issue raised in the complaint and shall advise the vendor or his representative that the review decisions will be confirmed in writing within the next 5 working days.
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